Stellantis

Customer Quality Plant Lead - Warranty

Stellantis  •  Kokomo, IN (Onsite)  •  8 hours ago
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Job Description

The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify and support early detection of actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support the Kokomo Engine Plant in Kokomo, IN.

Responsibilities include but are not limited to:

  • Lead Short Loop meetings with new claims information
  • Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
  • Work with plants to investigate processes that can be associated with warranty improvements
  • Expedite part analysis for results on high priority investigations as a result of Short Loop
  • Communicate warranty and plant quality issues between Control Tower and solving teams
  • Ensure vehicle warranty is accurately documented
  • Ensure warranty claim coverage and portfolio for assigned product lines/plants
  • Involvement in new launches FEW (Field Early Warning) focus
  • Position is physically located at the Kokomo Engine Plant (100% On-Site)

Qualifications

Basic Qualifications:

  • Bachelor's degree in engineering
  • 5+ years of experience in Quality/Warranty field (preferably Automotive related)
  • Excellent MS360 Tool skills
  • Excellent written and verbal communication skills
  • Excellent Team building and networking skills

Preferred Qualifications:

  • 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related

Stellantis


At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Additional Job Posting Information

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

    • An employer match on contributions to your 401k, Roth, and Catch-Up plans
    • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

    • Tuition reimbursement
    • Student loan refinancing programs
    • 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Stellantis

About Stellantis

Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Amsterdam, NL
Year Founded
Unknown
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