Job Description

The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify and support early detection of actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Dundee Engine Plant 5800 N. Ann Arbor Road Dundee, MI 48131

Responsibilities include but are not limited to:

• Lead Short Loop meetings with new claims information
• Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
• Work with plants to investigate processes that can be associated with warranty improvements
• Expedite part analysis for results on high priority investigations as a result of Short Loop
• Communicate warranty and plant quality issues between Control Tower and solving teams
• Ensure vehicle warranty is accurately documented
• Ensure warranty claim coverage and portfolio for assigned product lines/plants
• Involvement in new launches FEW (Field Early Warning) focus
• Position is physically located at Dundee Engine Plant (100% On-Site)

Qualifications

Basic Qualifications:

• Bachelor's degree in engineering
• 5+ years of experience in Quality/Warranty field (preferably Automotive related)
• Excellent MS360 Tool skills
• Excellent written and verbal communication skills
• Excellent Team building and networking skills

Preferred Qualifications:

• 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related