Job Description

What you will do

This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales, and Service.

In addition, this role will drive correction action internally.

The scope of this role is China.

How you will do it

• Coordinate customer issue‘s Daily management cadence, to drive problem solving.
• Regular Tracking Meetings: Organize and lead regular meetings with customers to review quality topics and the status of open 8D reports.
• Immediate Response: Coordinate containment actions in the event of a quality issue.
• Develop and implement customer quality scorecard / KPIs to drive performance baseline and improvement on an ongoing basis.
• On-Site Quality Reviews: Conduct regular on-site meetings with customers and product end-users to address quality topics and potential quality issues.
• Customer Visits and Audits: Coordinate quality-related customer visits to factories and/or internal/external audits.
• Effectively engage with your leadership and the broader organization to support a customer-focused culture.
• Account executive relationship management – Responsible for frequent updates to key partners across the business. Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards an elite Quality organization.
• Critical Thinking Skills: Maintain credibility by promptly resolving quality issues.
• Data-Driven Communication: Use statistical tools and legitimate data-driven evidence to ensure effective customer communication on quality issues.

What we look for

• Bachelor’s degree in engineering, Quality Management, or a related field.
• Professionals with at least 10+ years of experience in customer quality, operations, supplier management, business optimization and/or project management.
• Strong experience in a matured manufacturing environment with solid quality principles.
• Ability to develop and maintain professional relationships across a matrixed, multi-cultural organization to collaborate for results.
• Communication Skills: Strong communicator with attentive, empathic listening skills.
• Negotiation Skills: Strong negotiation competences to manage demanding situations with opposing opinions.
• An innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can manage adverse situations.
• An elevated level of self-motivation, sense of urgency, and assertiveness with the ability to make meaningful decisions with minimal supervision.
• Familiar with 8D, A3 problem solving tools.
• Ability to travel 10~25%.