Job Description

Job Responsibilities

1. Responds to customer complaints.

2. Validates the complaint;

3. Follows-up with immediate visit if required;

4. Provides containment action plan within one working day;

5. Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days;

6. Closely following-up with the customer on 8D till customer’s acceptance / closure;

7. In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer;

8. Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.

9. Participates in Quarterly Business Review (QBR), as hosted by the customer.

10. Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.

11. Notifies customer on all major changes to products & processes.

12. Is authorized to stop production line to rectify product quality issue.

13. Works with the manufacturing plant & interco on technical & quality matters when requested by customers.

14. As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Job Requirement

1. 2 – 5 years of related experiences in a manufacturing environment.

2. Engineering background, preferably with a degree in Mechanical or Production Engineering OR

3. Diploma in engineering with a minimum of 3 years working experiences.

4. Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.

5. Experience in TQM implementation is preferred.

6. Knowledge of stamping, molding and plating process will be an added advantage.

7. Sound knowledge of SPC application is essential and experience in conducting quality audits.

8. Trained in Six Sigma Black Belt will be an added advantage

Working hours:

Mon to Fri, 8am to 5:45pm

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry

IT & Software

Company Size

51-200 employees

Headquarters

Unknown

Year Founded

2012

Website

com.sg

Social Media

Customer Quality Engineer

Job Description

About Unison Group