Job Description

Customer Quality Engineer

Salary: Up to THB 70,000 per month

Location: Bangkok

Employment Type: Permanent

About the Role

Our client is
seeking an experienced Customer Quality Engineer to manage customer-facing
quality matters within a semiconductor manufacturing environment.

This position will
take ownership of quality issues, coordinate corrective and preventive actions,
and maintain clear communication with customers throughout the resolution
process. The successful candidate will require strong technical quality
knowledge and confident English communication skills.

Responsibilities

• Take ownership of customer
  quality issues and ensure agreed actions remain on schedule.
• Serve as the main point of
  contact for customer quality enquiries and concerns.
• Lead regular quality meetings
  and participate in Quarterly Business Reviews with customers.
• Coordinate investigations and
  communicate findings, containment actions and resolution plans.
• Initiate corrective and
  preventive actions and validate their effectiveness.
• Prepare and present 8D
  reports and other quality documentation.
• Report product qualification
  results related to Product Change Notifications.
• Define product and process
  quality-control procedures according to customer requirements.
• Work with production, process
  engineering, NPI and other internal teams to resolve quality issues.
• Maintain strong customer
  satisfaction through timely and professional communication.

Qualifications

• Bachelor's degree in
  Engineering, Science or another relevant field.
• At least 7 years of
  experience within semiconductor, IC or electronics manufacturing.
• Experience as a Quality
  Engineer, Customer Quality Engineer, NPI Engineer or Process Engineer.
• Practical knowledge of
  quality and problem-solving methodologies, including:
• 8D
• SPC
• Why-Why Analysis
• QC Seven Tools
• Root Cause Analysis
• Corrective and Preventive
  Action
• Knowledge of APQP, VDA 6.3,
  IATF 16949 or related quality-management systems.
• Strong accountability and
  willingness to take ownership of customer issues.
• Good spoken and written
  English communication skills.
• Able to communicate
  effectively with customers and cross-functional teams.