Come Innovate Motion with Us
The Customer Quality Engineer is the Voice of the Customer within the Murten organization. In close collaboration with our Customer Quality team in Serbia and Hungary, you will manage customer complaints and escalations, coordinate change management activities and PPAP submissions, and ensure effective communication between customers and internal stakeholders to achieve the highest level of customer satisfaction.
Your responsibilities will be to:
Act as the primary customer quality interface and ensure a high level of customer satisfaction
Manage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and the relevant production, engineering and quality departments, ensuring robust problem-solving, effective communication and timely closure of 8D reports
Own the internal and external change management process, including change requests, customer notifications, impact assessments, approvals, implementation follow-up and PPAP submissions
Lead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer-specific requirements and project timelines
Act as the primary customer representative during customer audits, customer visits and quality reviews, ensuring effective communication and follow-up as the Voice of the Customer within the Murten organization
Our requirements:
Engineering degree in Mechanical, Electrical, Industrial Engineering or a related field
Minimum 3 years of experience in Customer Quality, Quality Engineering or a similar customer-facing quality role within the automotive industry
Strong knowledge of IATF 16949 requirements, customer-specific requirements (CSR) and Automotive Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
Proven experience in customer complaint management, problem-solving methodologies and root cause analysis (8D, 5 Why, Ishikawa, PDCA)
Hands-on experience managing customer change requests, serial-life changes and PPAP submissions
Experience interacting with OEMs and Tier 1 customers, including customer audits and customer escalations. Ability to communicate effectively with customers and manage escalated situations in a professional manner
Strong analytical, organizational and project management skills with the ability to coordinate multiple priorities simultaneously
Proficiency in French and English is required; German is a strong advantage
What we offer:
A truly international and multicultural and fast-moving work environment, with opportunity to travel and gain international experience
A cutting-edge, fully automated production environment where innovation meets execution
The opportunity to further develop your professional skills in a diverse and engaging job
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
At Johnson Electric, our vision is to be the world’s definitive provider of innovative and reliable motion systems.
We are a global leader in electric motors, actuators, motion subsystems and related electro-mechanical components, serving a broad range of industries including Automotive, Smart Metering, Medical Devices, Business Equipment, Home Automation, Ventilation, White Goods, Power Tools, and Lawn & Garden Equipment. The Group is headquartered in Hong Kong and employs over 30,000 individuals in more than 20 countries worldwide. We are listed on The Stock Exchange of Hong Kong Limited.
Attracting and developing the Right People, putting them in the Right Jobs and providing them with the Right Environment to excel at what they do are the 3 pillars that underlie Johnson Electric’s people strategy and human capital initiatives, with the ultimate vision to become “One Johnson around the world, a great company and a great place to work!”.
In 2016, Johnson Electric Hong Kong was recognized as one of Asia’s Best Companies To Work For by HR Asia Magazine. The Group will continue to attract and retain top talents in support of the Company’s ambitious growth strategy.
