We are looking for a Customer Quality Engineer for our Luserna San Giovanni (TO) location.
The candidate will act as main interface with the customer ensuring continous support to manage product quality issues in plant and at customer premises if needed.
• Represent customer interface in the quality non-conformity management
• Represent customer interface during the PPAP process of new products and manage product/process modification on current products until final customer approval is released
• Represent customer interface during Process Audits in the production plants
• Manage quality non-conformities according to customer specific requirements, ensuring to meet required timing
• Collect in a systematic way the quality non-conformities both coming from assembly lines and from the customer
• Contribute to define, in collaboration with other functions, corrective and preventive actions needed to eliminate non-conformities
• Manage the corrective and preventive actions implementation, by monitoring their efficacy
• Monitor the product performance (scrap %) to highlight main issues to the other functions in order to support the resolution
• Ensure the correct implementation of Quality System procedures in agreement with IATF standard
• Warranty and 0-km KPI and costs management
Main opportunities and challenges:
The candidate will have the opportunity to work in a stimulating environment with the possibility to learn about different technologies that apply to complex products such as Automotive High Performance transmissions.
Be part of a company that manufactures premium transmissions delivered to top automotive OEMs.
Education
University bachelor degree, Mechanical Engineering
The candidate needs to have a good Quality background in structured automotive company (at least 5 years) working as Customer Quality Engineer
Essential
• Quality tools background (APQP, PPAP, MSA, SPC, Control Plan, Problem Solving)
• Able to read complex drawings and to understand measurements reports
• Fluent English (both spoken and written)
• MS Office 365 package good knowledge (Outlook, Excel, Power Point, Copilot)
Considered as a plus:
• Mechanical systems knowledge
• MySQL and PowerBI good knowledge
• SAP knowledge
Soft skills:
• Good communication skills
• Ability to work with different Teams
• Hard working, able to work in stressful condition
In a world of constant motion, life is about balance. At Dana, our balanced approach considers the people, products, and planet that sustain us all.
For 120 years, we've been powering innovation to move our world. Today, over 40,000 Dana people, in more than 30 countries, advance drive and motion systems, thermal and sealing technologies, and power management innovations. Supporting traditional, hybrid, and EV manufacturers, wherever the road — or offroad — takes us.
We're not just adapting to the future of mobility. We're shaping it.
Headquartered in Maumee, Ohio, United States — Dana reported sales of $10.6 billion in 2023. We were named among the "World's Most Ethical Companies 2024” by Ethisphere and as one of "America's Most Responsible Companies 2023" by Newsweek. We’re always looking for talented people to join the Dana team. For more, please visit https://jobs.dana.com.
