Job Description

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better!

Purpose and Objective

The Customer Quality Engineer is responsible for:

Acting as per the customer quality management processes, contributing to improve them

Managing CAPAs and customers facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved

CAPAs/8D and related KPIs reporting

Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management

Executing analysis of field returns and internal testing results to promote products reliability improvement initiatives

Supporting contracts warranty clauses analysis

Implementation of lessons learning and best practices sharing to continuously improve products and processes

Identification, evaluation, and mitigation of risks

Required Experience

Experience in a quality role, customer facing preferred

Experience in HW, FW, SW and devices/solutions application for industrial systems

Experience in customer facing roles, specially in problem solving, services/technical support or commercial interfaces

Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)

Continuous improvement activities proposition and implementation for processes and products quality.

Ability to work autonomously, lead/act cross-functionally and communicate across the organization

Educational / Professional Qualifications:

Required Minimum Level of Education: Bachelor, Master preferred

Degree in engineering, Electrical Engineering, Electonics, Physics, Material Science, Chemistry or related areas

Six Sigma Green Belt and Project Management skills as differentiation

Advanced English

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.