Job Description

Become the point of contact for QA-related topics within the Customer Experience team at bsport!

The Customer QA 1 owns low- to medium-complexity tickets, ensuring precise documentation and bug reporting. You’ll interact directly with Customer Success and Customer Care to clarify requests and escalate when needed, while maintaining structured Notion and Linear processes.

The role:

• Manage low/medium tickets independently

• Document steps to reproduce, observations, and status updates in Notion

• Communicate with Customer Success and Customer Care via Slack channels and tag appropriately

• Create or update Linear bug tickets, following templates and priority rules

• Identify trends in bugs and escalate to Customer Experience or Product/Tech teams

• Maintain adherence to CQA workflows and ticket hygiene
  

Why this role:

• High-impact, visible role working directly across Customer, Product, and Tech teams

• Strong ownership from day one with real responsibility on live customer issues

• Opportunity to become a true expert on a fast-growing SaaS platform

• Dynamic mix of operational, analytical, and technical problem-solving work

• Direct contribution to improving customer experience and internal QA processes

• Hands-on exposure to QA operations, troubleshooting, and product collaboration

• Clear career progression path within Customer Experience and Operations (toward Customer QA 2 responsibilities)

You would be great fit if you have:

• QA, customer support, or product-related experience

• Strong attention to detail and structured written communication

• Knowledge of Notion, Slack, and bug tracking tools

• Comfortable working cross-functionally

• Fluent in English (French is a plus)
  

The benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps. 💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

Who we are?
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

The hiring process:

• Introduction Call, first chat with Charlotte, Talent Acquisition (30')

• Interview with Taninna, CSM Manager (30')

• Interview with Kevin, VP Customer and Growth
  

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼