Job Description

Job Title: Customer Purchase Order Control Specialist

Company: AISIN World Corp. of America

Department: Business Administration

Location: Northville, MI

The Customer PO Specialist plays a critical role in supporting Sales Engineers, the OE Sales Group, and AISIN North American Plants (NAP). This position is responsible for retrieving, processing, and managing customer purchase orders from multiple sources while ensuring accuracy, compliance, and timely assignment.

Customer purchase orders are received through various channels, including but not limited to customer web portals, email distribution lists, and the AISIN Customer PO General Email inbox. Orders are entered and maintained in designated systems based on order type, including cloud-based enterprise business management system for blanket mass production orders for all other orders, organized by NAP, order type (Blanket or Lump Sum), and appropriate sub‑folders.

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Retrieve, enter, and process all incoming customer purchase orders from web portals, email, and order portals for assigned clients.
• Ensure purchase orders are entered into the correct data entry systems and assigned to the appropriate Sales Engineer based on group and part responsibility.
• Review and verify customer and order data for accuracy and completeness; identify deficiencies and resolve discrepancies using established procedures.
• Proactively and persistently follow up with Sales Engineers contacts to obtain missing approvals, pricing, data, or customer information.
• For designated customers, coordinate with Sales Engineers, NAPs, and other stakeholders to gather required pricing and supporting information to complete PO processing.
• Support the Accounts Receivable team by assisting with outstanding purchase orders, invoicing inquiries, and retrieval of documentation for audit reviews.
• Perform monthly reconciliation of order entries with group management to ensure all received orders are properly entered, accurately assigned, and recorded in the correct systems.
• Collaborate with group management to develop, maintain, and update AISIN’s order processing manual.
• Prepare and deliver weekly and monthly activity reports to management.
• Complete miscellaneous administrative tasks, including KPI and performance reporting.
• Support initiatives aimed at improving team efficiency, system performance, and overall business processes.
• Contribute to maintaining a positive team environment and supporting group morale and motivation.
• Perform additional administrative duties as assigned.

Required Skills and Abilities

Essential Skills and Experience:

• Solid and strong written and verbal communication skills.
• Demonstrated professionalism and courtesy when working with internal and external stakeholders.
• Ability to analyze problems and develop solutions, including situations not previously encountered.
• Strong analytical and critical‑thinking skills.
• Ability to collaborate effectively across teams with excellent time‑
• Demonstrated ability to work with patience, persistence, and attention to detail, ensuring accuracy and fact verification.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience using business application software and enterprise systems.
• Positive, proactive, and solution‑oriented (“can‑do”) attitude.

Beneficial Skills and Experience

• Prior experience with supplier and customer web portals.
• Strong technical aptitude, including comfort with data entry and retrieval through web‑based systems.
• Excellent mathematical skills.
• Experience working in a multicultural or global business environment.

Education/Training/Certifications

• High school diploma or equivalent minimum, additional education preferred.

Qualifications

Travel Requirements

• Approximately up to 10 %
• Must be willing and available to travel to such locations and with such frequency as is necessary and desirable to meet business needs.

Work Environment Requirements

With reasonable accommodation:

• Must be able to operate a personal computer, telephone, and other office equipment.
• Must perform job duties onsite, when necessary, except those duties that are customarily or by their nature performed offsite (for example, offsite customer visits).
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Attendance/Work Hour Requirements

• Must maintain an acceptable attendance record.
• Must be willing and available to work weekends and holidays as necessary and desirable to meet business needs.