Job Description

The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and effectively resolved. This role strengthens the connection between customer feedback, manufacturing performance, and quality system execution, ensuring alignment with corporate customer quality objectives.

Specific Responsibilities include but are not limited to:

• Monitor and analyze Customer Quality Results for assigned vehicle models to identify trends, risks, and improvement opportunities
• Contribute to the achievement of Customer Quality objectives through proactive issue identification and cross‑functional collaboration
• Lead the treatment of Manufacturing Non‑Conformities (NCs) as a priority, ensuring rapid containment, root‑cause analysis, and corrective action implementation
• Support alignment between standard quality methodologies and execution of Plant Quality Audits to ensure consistency, compliance, and robust issue detection
• Identify training gaps among plant auditors and contribute to strengthening auditing competencies
• Organize and deliver on‑the‑job training sessions to reinforce audit rigor, process understanding, and standard application
• Monitor action plans resulting from audit issues and ensure effective read‑across to prevent recurrence across similar processes or lines
• Update and maintain process audit checklists to reflect current standards, lessons learned, and evolving quality risks
• Partner with Quality Engineering, Control Tower teams, Plant Manufacturing, and Serial Life Quality to ensure transparency and alignment on customer‑impacting issues
• Support communication of new customer claims and non‑conformities to relevant plant stakeholders, ensuring timely escalation and action

Qualifications

Basic Qualifications:

• Bachelor's degree in the fields of Mechanical or Electrical Engineering or Engineering Technology from an accredited university
• Experience 3 years minimum
• Strong communication skills, both written and verbal
• Rigorous and pragmatic
• Willingness to work off shift hours and weekends as needed

Preferred Qualifications:

• Experience in a manufacturing/union environment
• Experience in structured problem solving
• Experience and understanding of data/statistical analysis