The customer project specialist is responsible for driving new customer implementations & existing customer projects through the sales cycle within agreed-upon timelines. Acting as the primary point of contact for assigned project opportunities, consisting of new customer implementations & existing customer projects. This role is responsible for ensuring seamless execution through all phases of the sales cycle, from project intake, pricing strategy, and pre/post-implementation support. This role ensures seamless coordination between internal departments and external customer stakeholders resulting in profitable sales growth.
Key responsibilities include:
•Utilizing analytical decision-making to establish appropriate pricing strategies.
•Collaborating with internal teams to evaluate customer requirements and identify suitable solutions.
•Providing consistent updates and feedback on project timelines/milestones both internally and externally.
•Facilitating clear and proactive communication regarding project opportunities and progress.
•Meets or exceeds execution KPI’s and adheres to all department processes
This role demands strong organizational skills, strategic thinking, industry knowledge, technical product knowledge, and the ability to manage multiple projects simultaneously while maintaining a customer-centric approach.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project Analysis & Proposal Development
•Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity.
•Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives.
Pricing Strategy & Compliance
• Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing
strategies and profitability goals.
Communication & Coordination
• Serve as the customer’s central point of contact for project-related communications.
• Drive consistent and transparent communication across internal departments and stakeholders to ensure
project alignment and timely execution.
Reporting & Feedback
• Provide detailed feedback to stakeholders on project status, timelines, and key milestones.
• Monitor project progress and proactively address potential delays or issues.
Quality & Sourcing Collaboration
• Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet
customer expectations and operational capabilities while also meeting company profit goals.
Process Improvement
• Identify opportunities to enhance productivity and efficiency across the operational organization.
• Implement best practices and continuous improvement initiatives to streamline project workflows.
• Perform other related duties as assigned to support departmental and organizational goals
EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES
• A bachelor’s degree in related field
• Minimum of 5-10 years of related experience or combination of education and experience.
• SAP/P21 skills are advantageous
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference
material
• Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc.
• Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.
• Ability to establish credibility, respect and trust from staff and external business partners.
• Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite products.
• Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with
positive outcomes for the customers as well as for the company.
• Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the
organization, across multiple geographies.
• Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
• Advanced Microsoft Excel skills
• Manage multiple projects with varying deadlines
• Analytical and problem-solving skills
• Strong judgement and decision-making skills
• Maintain valid driver’s license, clean driving record, and travel.
• Travel as needed (10-15% estimate)
Our industry-leading inventory management technology and a worldwide team of supply chain experts help ensure you receive your C-Parts, including fasteners and other industrial supplies, at the right place, right time, and right price, every time, with:
• Data-driven, customized inventory management solutions
• End-to-end program support to optimize supply and reduce costs
• Global network stability and buying power combined with local partnership
We provide maximum efficiency, control, and transparency over your supply chain. Our highly customized logistics solutions lower purchasing and operating costs, save valuable storage space, and free up your teams so you can concentrate on your core business. Our responsive, experienced team provides constant support to help you get the most out of your programs, products, and processes.
Our expertise goes further than distribution. We invest in continuous learning and practical knowledge-sharing across inventory management, quality, logistics, and supply chain best practices, so customers benefit from proven processes, not just parts.
Our parent company, the Würth Group, is the world market leader in industrial distribution and consists of hundreds of companies in more than 80 countries. Our access to the Würth Group’s global knowledge and resources provides a network of stability and breadth of expertise, while our local teams are busy cultivating personal relationships and understanding to ensure your supply chain needs are met.
Family-owned and privately held since 1945, the Würth Group is characterized by a future-oriented strategy, unparalleled customer partnership, and an unrivaled commitment to quality.
