We are seeking an upbeat, motivated, and solutions‑focused Customer Project Manager to join Ericsson’s ANZA Cloud Software and Services, with strong exposure to telecommunications, 5G core networks, and cloud‑based solutions
In this role, you will lead the delivery of complex customer programs across next‑generation mobile networks, cloud‑native infrastructure, and service transformation initiatives, using industry‑leading delivery tools, governance frameworks, and methodologies. You will take ownership of project strategy, governance, and execution, working with Ericsson and third‑party products and services to deliver high‑impact outcomes for our customers.
As a Customer Project Manager, your primary focus will be to understand customer network and business needs, manage delivery commitments, and create measurable business value through efficient, innovative, and well‑governed solutions. You will act as a trusted delivery partner to customers, collaborating with cross‑functional technical teams while driving continuous improvement across cost, quality, and operational performance.
If you thrive in technology‑driven environments, enjoy working with 5G, cloud, and large‑scale networked systems, and are passionate about delivering customer success — we want you on our team.
• Manage end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
• Define project plans, secure resources, and drive execution to successful completion
• Own project financials, including budgeting, forecasting, and cost control
• Identify and manage risks, issues, changes, and dependencies
• Lead governance and steering meetings, providing clear status and decision support
• Build strong, trusted relationships with customers, partners, and internal stakeholders
• Ensure projects meet contractual, safety, and governance requirements
• Support pre sales and transition activities, including contract preparation where required
• Drive service improvements, automation initiatives, and delivery efficiencies
• Capture lessons learned and contribute to improving project management practices
Qualifications & Experience
• Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)
• Project Management certification (PMP, PMI-ACP, or equivalent preferred)
• 5+ years of experience managing complex customer or delivery projects
• 3+ years of experience in Telecommunications or IT industry.
• Strong experience in resource and budget management
Technical & Business Competencies
• Good understanding of networked systems, service delivery, and operational KPIs
• Experience working in customer-facing, contractual delivery environments
• Strong analytical, problem-solving, and decision-making capability
• Practical understanding of automation, AI models ( Microsoft Co-Pilot , Glean , etc ) and being able to utilise them in day to day project management practices
• Ability to align customer business needs with delivery execution
Highly desirable:
Experience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure, including cloud native solutions, containers, virtualization, or hyperscaler platforms.
Skills & Attributes
• Strong leadership and stakeholder management skills
• Confident communicator, comfortable engaging with senior customer and executive stakeholders
• Results driven, resilient, and able to manage competing priorities
• Proactive, structured, and solution oriented mindset
• Comfortable working in fast moving, multi stakeholder environments
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Melbourne
Customer Project Manager
Job Stage: Job Stage 7
Primary Recruiter: Sushmita Centeno
Hiring Manager: Sam Mirsalehi
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
