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About this opportunity
Join Ericsson as a Customer Project Manager within ANZA Cloud Software & Services, where you will lead the delivery of complex, high-impact customer programs across 5G core networks, cloud-native platforms, and service transformation initiatives. In this role, you will take full ownership of project strategy, governance, and execution, leveraging industry-leading methodologies and tools to deliver scalable, future-ready solutions. You will act as a trusted delivery partner to customers, translating business and network needs into tangible outcomes while ensuring efficiency, innovation, and operational excellence.

What you will do

• Lead end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality
• Develop robust project plans, secure resources, and drive execution to successful completion
• Own project financials including budgeting, forecasting, margin management, and cost control
• Proactively identify and manage risks, issues, changes, and interdependencies
• Lead governance forums, steering committees, and provide clear, data-driven status reporting
• Build and maintain strong, trusted relationships with customers, partners, and internal stakeholders
• Ensure compliance with contractual obligations, safety standards, and governance frameworks
• Support pre-sales and transition activities, including solution alignment and contract inputs
• Drive continuous improvement through automation, innovation, and delivery optimization initiatives
• Capture lessons learned and contribute to evolving project management best practices

The skills you bring

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related discipline
• Project Management certification (PMP, PMI-ACP, or equivalent preferred)
• 5+ years of experience managing complex customer or delivery programs, with 3+ years in telecom or IT environments
• Strong financial and commercial acumen, with proven experience managing budgets, forecasts, and resources
• Solid understanding of networked systems, service delivery models, and operational KPIs
• Experience working in customer-facing, contractual delivery environments with senior stakeholder exposure
• Strong analytical, problem-solving, and decision-making capabilities
• Practical understanding of automation and AI tools (e.g., Microsoft Copilot, Glean) and their application in delivery excellence
• Ability to translate customer business needs into actionable delivery outcomes

Highly desirable:

Exposure to 5G Core network applications and/or cloud infrastructure, including cloud-native architectures, containers, virtualization, and hyperscaler platforms

Key attributes:

• Strong leadership and stakeholder management skills with the ability to influence at all levels
• Confident communicator, comfortable engaging with senior executives and customer leadership teams
• Results-driven, resilient, and able to manage competing priorities in dynamic environments
• Structured, proactive, and solutions-oriented mindset
• Comfortable operating in fast-paced, multi-stakeholder, and technology-driven environments