Job Description

Customer Project ManagerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Customer Project Manager is responsible for the end-to-end delivery of customer-facing HPE Networking Professional Services engagements of medium complexity.

The role operates independently with limited escalation support and is accountable for delivery outcomes, financial performance, and customer satisfaction, while ensuring compliance with HPE delivery governance and methodologies. The role focuses on operational delivery excellence, ensuring projects are delivered on time, within agreed scope, and with strong financial discipline, while maintaining high customer satisfaction and compliance with HPE governance. Although direct line people management responsibility may be with a Bulgarian based manager, functional responsibility is to the EMEA & LATAM PMO organization.

How you will make your mark:

• Manage end‑to‑end delivery of Networking Package Service projects, of both T&M‑and milestone based engagements

• Independently plan, execute, and control

  • Pre-Sales handover

  • Kick‑off and planning

  • Independently manages the full project lifecycle with minimal supervision

  • Drives project planning, scheduling, and resourcing decisions

  • Proactively identifies and resolves delivery risks before escalation

  • Manages and implements Change control for deviations

  • Financial tracking and reporting

  • Project closure

• Own adherence to HPE delivery methodologies, service scope, and contractual commitments.

  • Use HPE project management tools

  • Track projects using HPE advised methodologies and processes

  • Update and use the project PMA tools in use in HPE (OpenAir)

• Actively manage dependencies between customers, engineers, and internal teams

• Have project financial accountability and decision-making responsibility

• Track labor consumption, burn rate, and remaining effort against contracted T&M allocations

• Ensure accurate and timely:

  • Forecasting

  • Revenue recognition inputs

  • PO and booking management

  • Identify over‑ or under‑consumption risks early and propose corrective actions

• Accountable for accurate forecasting and cost control

• Leads scope clarifications and commercial discussions with customers

• Owns change requests within defined approval thresholds

• Meets or exceeds approved budgets.

• Provides reliable financial forecasts to Management.

• Serve as the primary customer interface for project governance and delivery communication

• Manages mid-level to senior customer stakeholders and internal partners.

• Run customer status calls, steering updates, and issue escalation forums

• Manage expectations in environments with customer delays, readiness gaps, or shifting priorities

• Collaborate with Sales, Delivery and Account Teams to maintain a unified customer approach

• Leads customer governance calls independently

• Manages escalations and customer expectations proactively

• Apply risk and issue management discipline throughout the delivery lifecycle

• Independently manages risks, issues, and escalations within defined governance thresholds

• Manage small to medium, straightforward scope projects with medium/high risk (may be international).

• Maintain up‑to‑date project artifacts:

  • Project plans

  • RAID logs

  • Status reports

  • Financial tracking in HPE PSA (Professional Services Automation) platform

• Follow HPE escalation paths and compliance requirements

• Ensure projects are audit‑ready at all times

• Handle multiple parallel projects simultaneously with strong prioritization

• Contribute to PMO improvements, lessons learned, and delivery best practices

• Support onboarding or mentoring of junior project managers when requested

• Provides informal mentoring to junior PMs

• Actively contributes lessons learned and continuous improvement inputs to PMO

• Manages internal as well as external resources with a team size generally less than 10 people, potentially across multiple locations

• Provides performance feedback on project team members.

• Acts as delivery lead for customer-facing teams

About you:

• Higher level education completed (First Level University degree)

• PM practitioner-level capability (or equivalent PM training): PRINCE2 Paractitioner or PMP (full certification), or Agile Practitioner (Scrum / Kanban certification)

• ITIL 4 Practitioner (or legacy ITIL v3 Practitioner)

• 4 (minimum)–6 years of project management experience in IT, Networking, or Professional Services.

• Proven delivery of medium-complexity, customer-facing engagements

• Experience managing services‑network technical projects preferred

• Participates in the Services PM Profession community (preferred).

• On a development plan leading to higher project management skills (advantageous)

• Financial training for Project Managers (T&M‑and milestone focused)

• Formal training using AI in the business environment (Copilot prefered)

• Previous trained experience with use of PMA platforms

• Formal training as Customer Delivery / Service Manage

• Microsoft Project (planning, tracking, dependencies), or Jira (Confluence for Agile scheduling and planning), or Microsoft DevOps (Agile SCRUM scheduling and planning)

• Smartsheet or equivalent PPM tooling

• SharePoint / OneDrive (project documentation control)

• Microsoft office package

#Li-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#bulgaria

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.