Job Description

The Network Infrastructure Business Group Customer Delivery team in Japan requires a customer project manager to lead the delivery of NI projects to a major account in Japan. Reporting to the Softbank/JCOM Customer Delivery Manager, the CPM will be accountable for planning and executing projects (initially FN projects) and will represent Nokia in front of the customer. He/she will be fully accountable for maintaining and improving the project profitability baseline for the projects under his/her control while maintaining quality, flawless execution and Customer satisfaction.

• Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability.
• Delivers the operational and project one BG / BUs scope to the customer.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Conducts thorough risk management for all project risks and opportunities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Leads the project team and may perform some line manager responsibilities.
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)

In addition to the requirements of the Customer PM job profile set out below the following qualifications and experience are required for this role:

• 5+ years of proven track record of industry related successful project delivery
• Strong understanding of Project Management Tools and Methodologies.
• Knowledge and experience of the Japanese Telco market
• Experience working with Japanese subcontractors and system integrators
• Experience of network infrastructure projects (fixed networks, IP or optical networks
• Good understanding of commercial management, in particular contract and financial project management.
• PMP/PMI certification is desired.
• Fluent Japanese and strong English language skills

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