The Customer Programs & Loyalty Coordinator - EU is responsible for empowering teams with the tools, content, and programs needed to respond quickly to customer needs and build lasting customer relationships. Establish and expand structured loyalty programs to strengthen long-term customer relationships and drive sustainable growth.
• Identify and implement new initiatives to increase customer retention and engagement
• Create and maintain enablement materials to support loyalty initiatives in the field
• Execute loyalty programs (points, rewards, tiers)
• Ensure smooth operation of rewards, offers, and customer benefits
• Basic reporting and performance tracking
• Ensure seamless implementation and continuous improvement of customer programs
• Bachelor’s degree in business administration, or related field or equivalent work experience
• 3-5+ years of experience in sales enablement or customer loyalty programs
• Experience with marketing automation tools to execute targeted campaigns
• Experience with SAP and Microsoft products
• Familiarity with loyalty platforms to manage rewards and engagement programs
• Strong skills in analytics and reporting tools to measure performance and optimize initiatives
• Fluent in (speaking and writing):
o Mandatory: English
o Preferable: German or additional language skills within the EMEA region are a plus
• Strong understanding of customer journeys and sales processes in B2B environment
• Excellent written and verbal skills
• Strong organizational and project management skills
• Attention to detail
• Analytical thinking & problem-solving
• Communication and stakeholder management
• Customer-centric mindset
• Demonstrated ability to be proactive and think forward
• Strong team collaboration skills in a global, remote environment, with a proactive and eager-to-learn mindset
In a world of constant motion, life is about balance. At Dana, our balanced approach considers the people, products, and planet that sustain us all.
For 120 years, we've been powering innovation to move our world. Today, over 40,000 Dana people, in more than 30 countries, advance drive and motion systems, thermal and sealing technologies, and power management innovations. Supporting traditional, hybrid, and EV manufacturers, wherever the road — or offroad — takes us.
We're not just adapting to the future of mobility. We're shaping it.
Headquartered in Maumee, Ohio, United States — Dana reported sales of $10.6 billion in 2023. We were named among the "World's Most Ethical Companies 2024” by Ethisphere and as one of "America's Most Responsible Companies 2023" by Newsweek. We’re always looking for talented people to join the Dana team. For more, please visit https://jobs.dana.com.
