Job Description

Job Title: Customer Program Manager

Location: Chicago, Illinois

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows.

The Customer Program provides input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

What You’ll Do

• Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
• Prepare and lead implementation of operational plans, measures and budgets
• Lead efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
• Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams
• Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner
• Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
• Lead coordination with specialists from various logistics operations to guarantee integrated, cost
• and time-efficient logistics processes
• Extensively analyze, research and develop improved operational techniques for value-added services
• Evaluate opportunities and lead their implementation to drive extension of operational services
• Optimize and monitor processes related to customer order processing, shipping and returns
• Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
• Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements
• Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• 3–7 years in logistics, operations, or customer management.
• Experience with program management preferred.
• First Choice certification preferred (or willingness to obtain).
• Customer orientation and strong stakeholder engagement.
• Results-driven and continuous improvement mindset.
• Cross-functional collaboration and influencing skills.
• Understanding of DHL operations and service delivery processes.
• Analytical skills for KPI and performance analysis.
• Strong communication and presentation capabilities.
• Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
• Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
• Strong analytical and problem solving capabilities.
• Fluent in English communication (verbal & written).

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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