Job Description

We are seeking a strategic and execution-focused leader to drive end-to-end program management for CRM and Loyalty initiatives across Pizza Hut’s digital ecosystem. This role connects CRM & Loyalty Strategy, Martech, Product, Engineering, Creative, and external partners to ensure seamless execution from concept through launch. By aligning cross-functional teams, managing dependencies, and accelerating delivery, this role enables connected customer journeys, loyalty growth, and personalization at scale. While contributing input into program execution and optimization, the primary focus is on delivering high-quality, efficient execution rather than owning long-term strategy.

Key Responsibilities:

• Own intake, scoping, and end-to-end delivery of CRM & Loyalty initiatives, translating strategy into clear workstreams, timelines, and ownership
• Drive alignment across Product, Engineering, Martech, Creative, and Operations to ensure coordinated, on-time execution
• Identify dependencies, manage risks, and proactively resolve blockers across multiple workstreams
• Partner with Martech, Product, and Engineering to define, document, and prioritize requirements (e.g., segmentation, audiences, data integrations, automation)
• Ensure readiness for development, including clear documentation (BRDs, epics, acceptance criteria), testing, and deployment coordination
• Align creative development (email, push/SMS, in-app, web/app) with campaign and product timelines to support successful launches
• Collaborate regularly (weekly to biweekly) with external partners (e.g., Bain, Deloitte, Marigold, Braze) to ensure alignment, execution progress, and issue resolution
• Primarily engage with cross-functional peers while effectively communicating updates, risks, and escalations to senior leadership as needed
• Act as a key problem solver in ambiguous situations, proactively identifying gaps and driving solutions with broad cross-functional impact
• Establish and refine scalable processes, SLAs, and repeatable toolkits to improve speed, coordination, and execution quality
• Continuously identify opportunities to improve workflows, reduce time-to-market, and enhance delivery consistency
  

Required Qualifications:

• You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday
• 8–10+ years experience in program management, marketing operations, product operations, or digital strategy
• Experience working across CRM, Martech, Product, Engineering, Creative, and external partners
• Strong understanding of customer lifecycle marketing, loyalty programs, personalization, and Martech ecosystems
• Proven ability to manage complex, cross-functional initiatives in fast-paced, ambiguous environments
• Strong problem-solving, organizational, and prioritization skills
• Ability to influence without direct authority and communicate across levels
• Strong documentation skills (BRDs, roadmaps, business cases)

Success Metrics:

• Deliver CRM & loyalty initiatives on time and within scope
• Reduce campaign time-to-launch and improve speed-to-market
• Increase experimentation throughput and execution velocity
• Ensure strong alignment across Product, Engineering, Martech, Creative, and external partners
• Minimize launch misalignments between CRM communications and digital experience
• Proactively manage dependencies and risks with no surprises to stakeholders
• Establish scalable processes and toolkits that improve execution quality over time
• Build trust across teams by consistently driving clarity, problem-solving, and results
  

Salary Range: $110,500 to $123,405 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.