Lincare

Customer Pay Support Rep

Lincare  •  Orlando, FL (Onsite)  •  25 days ago
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Job Description

The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.
  • Provide customer service regarding billing and collection issues and resolve discrepancies
  • Represent the company through professional conversation by means of inbound and outbound calls
  • Collect and process payments, payment plans, and recurring payments
  • Ability to work effectively both individually and as part of a team
  • Initiate resolution to patient complaints
  • Advises collections department of required actions for billing
  • Submit all Change of Insurance information
  • Handles mail for the center including responding to requests for information
Qualifications
  • 2 years high volume call center experience
  • At least 1 year collections experience
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience
  • Strong attention to detail, goal oriented
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Commitment to excellent customer service
Lincare

About Lincare

Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.

Services we offer include:

Oxygen Therapy

Nebulizer Therapy

Sleep Therapy

Ventilator Therapy

Enteral Therapy

Pediatric Services

Caring Responders

Long Term Care

Disease Management Programs

and More!

***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Clearwater, Florida
Year Founded
1987
Website
lincare.com
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