Customer Order Specialist
As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies.
Your role:
Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.
Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.
Input customer purchase orders accurately into the processing system for new bookings and change requests.
Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.
Escalate issues promptly to ensure customer satisfaction and contribute to process improvements within Philips Lean culture.
You're the right fit if:
You have a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
You have 1+ years of experience in areas such as Order Management, Logistics, Process Improvement, or equivalent.
You are knowledgeable in SAP, SFDC or an equivalent ERP systems and MS Office Suite. PowerBI is a plus.
You are a customer-focused professional with critical thinking and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities. You can work effectively both independently and as part of a team.
Advanced knowledge of English language. May be required to work overtime, based on business &/or departmental needs.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
