Job Description

Customer Order Administrator

Join Vertiv as a Customer Order Administrator

Are you highly organised, customer-focused, and passionate about delivering exceptional service? Vertiv is looking for a Customer Order Administrator to join our team and play a key role in managing customer orders from receipt through to invoicing and delivery.

This is an excellent opportunity for someone looking to build a career in order management, customer operations, logistics, or supply chain within a global technology organisation. Previous experience is welcome but not essential, as we value motivated individuals with strong communication skills and a customer-first mindset.

What You'll Do

As a Customer Order Administrator, you will be responsible for managing customer orders throughout their complete lifecycle, ensuring accuracy, compliance, and excellent customer service.

Key responsibilities include:

• Validating order documentation and ensuring complete order packages
• Processing sales orders within Oracle ERP systems
• Reviewing customer account information and coordinating account creation when required
• Ensuring orders comply with quotations, contracts, and International Trade Compliance requirements
• Coordinating order updates, delivery dates, and logistics arrangements
• Communicating with customers and internal stakeholders throughout the order lifecycle
• Monitoring order progress from entry through dispatch and invoicing
• Managing order-related documentation, including acknowledgements, packing lists, and confirmations
• Supporting revenue recognition and standard order invoicing activities
• Producing reports and performance metrics as required
• Maintaining accurate data within Oracle ERP systems
• Supporting continuous improvement initiatives and process enhancements
• Assisting with export and logistics documentation
• Participating in ERP testing activities and supporting system improvements
• Ensuring compliance with company policies, quality standards, SOX controls, and environmental requirements

What We're Looking For Essential Qualifications & Skills

• High school education or equivalent
• Strong organisational and administrative skills
• Excellent communication and interpersonal abilities
• Customer-focused approach with a commitment to service excellence
• Good attention to detail and data accuracy
• Proficiency in Microsoft Office applications
• Strong problem-solving and analytical capabilities
• Ability to work effectively in a fast-paced environment
• Flexibility and willingness to adapt to changing priorities
• Advanced English language skills

Desirable Experience

• Previous experience in order management, customer service, logistics, supply chain, or administrative roles
• Experience working with ERP systems, ideally Oracle
• Exposure to international business environments
• Additional European language skills are advantageous

Why Join Vertiv?

• Opportunity to work within a global market-leading technology company
• Exposure to international customers and cross-functional teams
• Professional development and career growth opportunities
• Collaborative and inclusive work environment
• Training and support to help you succeed in the role

Key Competencies

• Customer Orientation
• Communication Skills
• Team Collaboration
• Attention to Detail
• Reliability
• Flexibility
• Analytical Thinking
• Continuous Improvement Mindset

If you're looking for a rewarding role where you can make a real impact on the customer experience while developing your career in operations and order management, we'd love to hear from you.

Apply today and become part of Vertiv's mission to deliver critical infrastructure and innovative solutions worldwide.

#LI-KM3

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com