Job Description

Job Location: LSB Corporate Office OKC OK - Oklahoma City, OK 73116About LSB
LSB Industries, Inc., is committed to playing a leadership role in the production of low and no carbon products that build, feed and power the world. The LSB team is dedicated to building a culture of excellence in customer experiences as we deliver essential products across the agricultural and industrial end markets and, in the future, the energy markets. Join our team and help us develop innovative solutions that will improve the quality of life for current and future generations. Learn more about LSB at www.lsbindustries.com.

Position Summary: LSB Industries is looking to hire a Customer Operations Support to join our team in Oklahoma City, OK. The ideal candidate for this position will support the commercial team by managing the sales order book from point of order entry to fulfillment while ensuring customer concerns and needs are met. This role works closely with customers as well as many departments across LSB including commercial, accounting, logistics, and manufacturing. A successful Customer Operations Support will ensure successful order management while becoming well versed in all aspects of LSB’s business.
Major Responsibilities:
Carrying out the responsibilities below with a reasonable level independence with support also provided by Customer Operations Manager/Lead as well as Product Managers:
- Own the sales order process from receiving customer orders and entering into the order entry system to order invoicing, including credits/debits, while maintaining a high degree of accuracy and attention to detail, and any other tasks as needed
- Take ownership of customer issues and see problems through to resolution, ensuring that customer needs are met
- Maintain customer database and set up new customers in our systems
- Maintain and distribute daily reports
- Support Customer Operations Leads/Specialists with order entry, invoicing, and other tasks as required
- Maintain and submit all proper documentation to customers
- Assist in the review of non-standard freight payables process to ensure timeliness of approval process
- Be able to take after-hours calls (including weekends) for emergency shipments

Qualifications
- High school diploma required
- Associate's or Bachelor's degree in Business Administration, Supply Chain, or another relevant field is a plus
Knowledge, Skills, and Abilities
- Excellent written, verbal, and interpersonal communication skills
- Strong analytical and problem-solving skills with a high attention to detail
- Highly organized with a focus on process and time management discipline
- Ability to multitask, work under pressure, and meet deadlines
- Proficient with Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
- Ability to learn and navigate computer systems (JD Edwards), software (including Salesforce), and proprietary LSB software
LSB Industries is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LSB Industries prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. LSB Industries conforms to the spirit as well as to the letter of all applicable laws and regulations.