Job Description

Customer Operations Specialist

Location: Elk Grove Village, IL

Schedule: Monday through Friday, 8:30 AM to 5:00 PM

Work Environment: 100% On Site

Pay: $23 to $27/hour

Employment Type: Contract to Hire

About the Role

We are seeking a Customer Operations Specialist to support a growing manufacturing organization in Elk Grove Village.

This is a fast paced, customer facing role responsible for serving as a key connection between customers and internal production teams. You will manage customer inquiries, provide order and production updates, coordinate across multiple manufacturing locations, and build relationships with assigned customers.

The environment is busy and highly collaborative. The ideal candidate enjoys taking ownership, managing multiple priorities at once, and finding answers for customers rather than waiting for work to be assigned.

What You'll Do

• Manage customer inquiries through a high volume shared Microsoft Outlook inbox
• Respond to questions regarding order status, production timelines, and expected completion dates
• Take ownership of assigned customer accounts and develop strong ongoing relationships
• Proactively communicate with customers by email and phone
• Coordinate with production teams across multiple manufacturing locations to obtain accurate order updates
• Work with approximately 8 to 10 internal stakeholders throughout the day
• Use Microsoft Teams, email, and phone communication to coordinate with production and operations
• Track orders as they move through different manufacturing processes and locations
• Enter and update customer and production information within an ERP system
• Maintain accurate records and communicate changes that impact customer orders
• Route purchase orders and other requests to the appropriate internal departments
• Manage multiple customer requests simultaneously while maintaining accuracy and responsiveness
• Support additional customer operations needs as the team continues to grow

What We're Looking For

• 3 to 5 years of customer service or customer operations experience
• Previous experience in manufacturing, industrial, logistics, distribution, or another B2B operational environment preferred
• Experience working with an ERP system
• Experience managing a high volume email queue or shared customer service inbox
• Strong Microsoft Outlook and Microsoft Teams skills
• Strong written and verbal communication skills
• High attention to detail and comfort performing data entry
• Ability to prioritize multiple requests in a fast paced environment
• Strong sense of urgency, accountability, and follow through
• Ability to work independently while collaborating closely with production and operations teams
• Comfortable communicating directly with customers by both email and phone
• High school diploma or equivalent required

What Makes Someone Successful in This Role

You will thrive in this position if you are someone who takes initiative, stays organized, and enjoys being busy. There is limited downtime, so this role is best suited for someone who naturally identifies what needs to be done and takes ownership.

We're looking for someone who is:

• Proactive and dependable
• Comfortable in a fast paced manufacturing environment
• Organized when balancing multiple customer requests
• Resilient when priorities or production timelines change
• Quick to learn new processes and systems
• Strong at retaining information and applying training
• Comfortable building relationships with customers and internal teams
• Interested in a stable opportunity where they can grow with the organization

Preferred Experience

Experience with manufacturing ERP platforms is helpful, but specific system experience is not required. Candidates with platforms such as SAP, Oracle, Microsoft Dynamics, Visual, Steelhead, or similar ERP systems are encouraged to apply.

Why This Opportunity?

This is an opportunity to join a growing customer operations function where you can have a meaningful impact from day one. You will work closely with leadership, develop relationships with key customers, gain exposure to multiple areas of manufacturing operations, and help shape how the customer service organization operates as the team grows.

Interested candidates are encouraged to apply with an updated resume.

Job Type & Location

This is a Contract to Hire position based out of Elk Grove Village, IL.

Pay and Benefits

The pay range for this position is $23.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Elk Grove Village, IL.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a fully onsite position in Elk Grove Village,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.