BYD EUROPE

Customer Operations Specialist

BYD EUROPE  •  Frankfurt am Main, DE (Onsite)  •  13 days ago
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Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Key Responsibilities:


Community Growth & Engagement
Develop and execute community growth strategies tailored to the UK market
Drive user engagement through campaigns, discussions, and interactive content
Identify and nurture key users (KOLs, active contributors, brand advocates)

Content Planning & Management
Plan and publish high-quality, localized content (posts, topics, campaigns)
Moderate user-generated content to ensure quality and compliance
Identify trending topics and align content with user interests

Campaign & Event Execution
Plan and execute online and offline campaigns (e.g., test drive events, meetups)
Collaborate with marketing and after-sales teams to launch engagement initiatives
Support offline activities such as vehicle showcases and community events

Data & Insights
Monitor community performance metrics (engagement, retention, growth)
Analyze user behavior and optimize content and operations strategies
Provide regular reports and actionable insights

Location: Offenbach am Main
Type of Employment: Full-time

BYD EUROPE

About BYD EUROPE

As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Scorpius 112, 2132 LR Hoofddorp, the Netherlands, was founded in 1998.

BYD Europe mainly focuses on New Energy products, including Electric Vehicles, especially passenger cars, buses, trucks and forklifts; Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.

Visit BYD Europe Auto brand new website: https://www.bydauto.eu/

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
The Netherlands , NL
Year Founded
1998
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