Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform.
Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision making.
Founded in 2017, and located in Scottsdale, Arizona, Emerge is one of the fastest-growing technology startups in the U.S.
The Customer Operations Specialist’s role is to operate assigned customer accounts. You will address customer needs and service their business. We expect you to be an energetic, goal-driven person with excellent communication skills.
This role may often be challenging so you should be able to remain calm and polite in tough situations. Your goal will be to foster long-term relationships with customers and service their accounts at a high-level.
Responsible for the operational execution of assigned accounts
Work with the ASE and leadership to execute the strategy outlined for an account
Work with carrier team to ensure service, understanding & performance meets/exceed customers' KPIs
Escalate any service issues to ASE/leadership for action
Execute CAPs as customer reporting dictates & work internally to implement and track improvement
Work in Sigma to monitor respective account performance
Experience in customer service is a plus
Proficient in MS Office; familiarity with Salesforce
Strong communication and negotiation skills
Excellent organizational and multitasking ability
Assertiveness and confidence
Goal-driven with the ability to work under pressure
Good problem-solving skills
High school diploma: BS/BA in business is preferred
Emerge is a leading technology provider with its revolutionary Freight Procurement Platform. Emerge offers solutions that enhance the procurement process for spot and contract freight by providing current benchmarking data, real-time connectivity, and data-driven insights enabling shippers and carriers to make more empowered strategic decisions. Backed by a marketplace of 45k+ quality carriers and its Premier Carrier Program, shippers can expand their network with confidence.
Founded in 2017, and located in Scottsdale, Arizona, and Atlanta, Georgia, Emerge is one of the fastest-growing technology startups in the U.S and we are recognized as the #23 best startup employer in the US by Forbes in 2021!
