Job Description

Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.

With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.

The organization focuses on delivering user-friendly platforms, efficient processes, and reliable services to support clients in navigating financial markets. With offices across multiple international locations, it offers a dynamic and collaborative working environment with opportunities for professional growth.

Our client is seeking a detail-oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the full lifecycle of client onboarding and financial transaction processing.

This dual-role position is critical in ensuring a seamless client experience, maintaining regulatory compliance, and supporting the efficient handling of deposits, withdrawals, and other payment-related processes.

Key Responsibilities

Onboarding

• Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements.
• Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved.
• Conduct client screening and perform background checks to mitigate fraud and risk.
• Monitor OCR systems and automated tools to identify unusual patterns or suspicious activity.
• Oversee the onboarding lifecycle and escalate issues where necessary.
• Handle internal and external client inquiries related to onboarding via email and internal systems.
• Review and validate supporting documentation submitted by clients.
• Coordinate with external service providers to ensure smooth onboarding processes.
• Collaborate with internal teams to ensure accurate and timely information flow.
• Identify and report suspicious or unusual client activity.
• Detect discrepancies in account verification and take corrective action.
• Maintain accurate records and documentation of onboarding activities.

Processing

• Execute and monitor transaction processing, including deposits and withdrawals.
• Ensure correct workflow execution within internal systems.
• Manage the full processing lifecycle, escalating issues to the line manager where required.
• Coordinate with clients regarding payments, orders, and issue resolution.
• Maintain communication with payment providers and financial institutions to ensure smooth processing.
• Handle internal and external inquiries related to payments through email and internal systems.
• Liaise with payment providers and vendors to resolve client issues.
• Collaborate with internal departments to ensure seamless information flow.
• Prepare and present reports to management when required.

Qualifications

Education & Experience

• Bachelor’s degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred).
• Fluency in English and Farsi is required.
• Previous experience in payment processing, financial institutions, payment providers, or trading environments is an advantage.
• Experience with CRM systems, client screening tools, and payment platforms is beneficial.

Technical Skills

• Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook).
• Experience with CRM tools and automated screening systems.
• Strong analytical and data interpretation skills.

Core Competencies

• High attention to detail and accuracy in data processing and documentation.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to identify and mitigate risks.
• Customer-focused approach with strong relationship management skills.
• Ability to work collaboratively in a fast-paced environment.
• Strong organizational, prioritization, and time management skills.
• Self-motivated and able to manage multiple competing priorities.
• Commitment to continuous learning and professional development.

Additional Information

Benefits & Perks

Our client offers a competitive benefits package, including:

• Hybrid working policy (subject to manager approval)
• Discretionary performance-related bonus
• Personalized flex benefits
• Wellbeing initiatives and access to self-development tools
• Medical insurance for employees and dependents

Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.