We are looking for a Customer Operations Manager to bring operational clarity, structure, and accountability to our customer base.
This role exists to ensure that the company operates based on real customer reality, not assumptions, anecdotes, or individual memory.
You will sit on the Revenue & Growth side of the organization and work closely with customer-facing teams to make sure no customer gets stuck, ignored, or lost in the system.
You will report directly to the Head of Customer Revenue.
What you will do
As Customer Operations Manager, your responsibility is to maintain end-to-end operational control over the customer lifecycle.
You will:
Experience we’re looking for
If you care about clarity, accountability, and building systems that scale, we’d love to hear from you.
At Okoora, we are revolutionizing the way businesses navigate global financial challenges. As a leader in embedded finance and cross-border solutions, our mission is to empower businesses, financial institutions, and fintechs with cutting-edge tools to optimize their financial operations and mitigate risks in a volatile market.
Our flagship solution, FX360, integrates seamlessly into payment workflows, enabling real-time FX risk management, automated hedging strategies, and access to unparalleled liquidity. With Okoora, businesses can effortlessly manage currency complexities while driving growth and profitability.
From multi-currency payments and FX liquidity to embedded accounts and expense management, we provide a comprehensive suite of infrastructure solutions that transform financial management into a competitive advantage.
Operating globally across the EEA, US, UK, Canada, and APAC, Okoora is trusted by industry leaders to streamline financial processes, ensure compliance, and unlock new opportunities in the interconnected global economy.
Okoora is where innovation meets simplicity, redefining financial growth for businesses of all sizes.
