Job Description

About the Role

As a Customer Operations Engineer, you will be responsible for deploying, integrating, maintaining, and supporting our software in hospital environments.

You will own the technical workstream of customer deployments and act as the primary technical owner of operational incidents. You will work directly with hospital IT teams and collaborate closely with our Deployment Manager, developers, system administrators, and clinical specialists.

The role combines hands-on technical work with continuous improvement. In addition to resolving individual issues, you will improve our deployment tooling, documentation, and processes so that installations and support become increasingly reliable and repeatable.

Occasional travel to customer sites may be required. Regular after-hours or on-call work is not expected.

What You Will Do

• Plan and carry out the technical aspects of customer deployments, from environment assessment through installation, integration, testing, go-live, and handover.
• Install, configure, upgrade, and maintain the product in customer environments.
• Integrate the product with hospital infrastructure, including PACS, networking, routing, authentication, and related systems.
• Act as the primary technical owner of customer incidents and production issues.
• Investigate logs, system behavior, configuration, integrations, and infrastructure to identify and resolve problems.
• Communicate directly with customers throughout deployments and technical investigations.
• Coordinate with developers, clinical specialists, and infrastructure teams when additional expertise or software changes are required.
• Assess the operational and potential clinical impact of incidents and escalate concerns according to company procedures.
• Document customer environments, configurations, deployment decisions, troubleshooting procedures, and known issues.
• Perform root-cause analysis and identify preventive actions for recurring problems.
• Improve deployment scripts, automation, diagnostics, monitoring, documentation, and internal processes.
• Provide feedback to product and engineering teams based on deployment and operational experience.

Our Technical Environment

Our software is primarily backend-focused and written in Python. Our machine-learning components use both TensorFlow and PyTorch, and we use GitLab for source control and issue tracking.

Customer deployments run in a mix of on-premises and cloud environments, including Hetzner, AWS, and GCP. We use Docker and SaltStack for deployment and configuration management.

Our software integrates with hospital systems and workflows using technologies and standards such as DICOM, PACS, and HL7.

You do not need prior experience with every technology in our stack, but you should be comfortable working in Linux-based production environments, troubleshooting distributed systems, understanding network and integration issues, and learning unfamiliar technical systems quickly.

Gross Salary for this position is between 50 000 - 60 000 euro per year.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also look for good communicators who have the ability to interact with colleagues, partners and customers in an effective, clear and constructive way.

In addition to these abilities, we also want you to:

• A degree in Computer Science, Engineering, IT, or equivalent practical experience.
• Experience in software deployment, systems integration, production support, systems engineering, DevOps, or a similar technical role.
• Strong troubleshooting skills across software, operating systems, networking, services, and distributed systems.
• Experience installing, configuring, upgrading, and supporting software in production or customer environments.
• Ability to investigate logs and other diagnostic information methodically.
• Ability to investigate logs and other diagnostic information methodically.
• Ability to distinguish between software defects, configuration issues, infrastructure problems, and integration failures.
• Scripting or programming skills sufficient to automate repetitive operational work.
• Clear written and verbal communication skills.
• Confidence communicating directly with technical customer stakeholders.
• Strong ownership, organization, documentation, and follow-through.
• Willingness to develop deep knowledge of the product, its features, and its clinical context.

We consider it a great asset if you:

• Experience with healthcare IT or medical software.
• Knowledge of PACS, DICOM, hospital networks, or clinical integrations.
• Experience supporting software in security-sensitive or regulated environments.
• Experience improving deployment pipelines, monitoring, diagnostic tooling, or operational automation.
• Experience contributing to production software or collaborating closely with software development teams.

Other information:

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.