A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology, enhancing road safety, productivity, and reducing environmental impact. EROAD's mission is to deliver intelligence you can trust, for a better world tomorrow.
What We’re looking for:
Are you looking for a role in a dynamic global business?
We’re looking for a Customer Operations Data & Performance Lead to join our team. This role is key to driving operational excellence through data analytics, performance management, and continuous improvement across EROAD’s Customer Operations functions, ensuring data-driven decision-making and consistent, high-quality customer outcomes at scale.
About the Role:
As the Customer Operations Data & Performance Lead, you will own the performance measurement and reporting framework for Customer Operations, ensuring operational metrics, insights, and reporting standards are consistent, accurate, and aligned with business objectives.
You will translate large and complex datasets into actionable insights, enabling leaders to make informed decisions and improve customer experience, productivity, and operational efficiency. Working cross-functionally with Technical Support, Customer Care, Product, Sales, and Business Intelligence teams, you will play a critical role in shaping data-driven operational strategies across the organisation.
As a Customer Operations Data & Performance Lead, you will be responsible for:
• Performance Management & Governance
Establish and maintain KPI frameworks across Customer Operations. Define and govern operational metrics, track performance against service levels, and lead regular business reviews to identify trends, risks, and improvement opportunities. Partner with Workforce Management to support forecasting, capacity planning, and workforce efficiency.
• Data Analytics & Insights
Deliver actionable insights through trend analysis, root cause analysis, and predictive analytics. Analyze customer demand, support volumes, and performance drivers to provide meaningful recommendations that enhance operational outcomes.
• Reporting & Dashboard Management
Own and develop reporting architecture and dashboards across platforms such as Power BI, Salesforce, and other operational tools. Standardize reporting definitions, ensure data integrity, and provide executive-level scorecards and performance reports.
• Continuous Improvement
Lead data-driven process improvement initiatives. Identify bottlenecks, recommend automation opportunities, and support operational maturity programs to enhance efficiency and performance across Customer Operations.
• Executive Business Reviews
Prepare and present insights to senior stakeholders, delivering clear, data-driven recommendations and enabling informed decision-making at the leadership level.
Skills and Experience:
We’re looking for a highly analytical and commercially minded leader who can drive performance through data and influence outcomes across a global organisation.
Why you’ll love working at EROAD:
EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do — we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
Join EROAD and be part of a purpose-driven organisation shaping the future of connected transport — we would love to hear from you.
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency.
Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements.
Core Solutions
- Electronic Logging Devices (ELD): Streamlined compliance and driver management
- Safety Management: Advanced driver safety monitoring and coaching tools
- Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo
- Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring
- Regulatory Compliance Tools: Automated reporting and risk management solutions
- Operational Intelligence: Data-driven insights for improved fleet productivity and cost control
With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations.
At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
