Job Description

Customer Operations Administrator

6 month FTC

Ipswich

CLOSING DATE – 20 October

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role:

As part of the Metering and Settlement Team, the Customer Operations Administrator will;

• Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
• Resolve any issues or queries as requested to support the delivery of team and company objectives
• Improve our data quality by accurately recording or updating customer and contract data within our systems
• Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
• Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
• Co-ordinate lettering and email campaigns where applicable
• Ensure customer accounts are accurate within the system and meet industry requirements
• Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status

Who we’re looking for:

To be successful in this role you’ll ideally have…

• Experience in a customer-focused or administrative role
• Knowledge of the electricity industry and regulatory frameworks (desirable)
• The ability to take ownership and challenges the status quo, delivering right-first-time results and great customer outcomes
• Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment

Rewards and benefits:

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support

your lifestyle. If successful in this role you’ll get:

• A discretionary bonus depending on company performance
• Private Healthcare
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes.

Talk to us about flexible working!

How to apply:

We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com

We reserve the right to close roles early when the particular role and / or location has had sufficient applications.