Customer Operations Administrator

Drive your career forward with Porsche

At Porsche, we are driven by our passion for performance and innovation. As part of our team, you'll work alongside dedicated professionals who share a strong commitment to excellence.

Porsche Financial Services Canada (PFSC) offers a range of customizable financial solutions for drivers who know exactly what they want. The same power, confidence, and control experienced behind the wheel of a Porsche can be found in every step of our customer journey, helping make our customers' dreams a reality.

Your Role

As a Customer Operations Administrator, you will play a critical role in delivering exceptional customer experience across multiple touchpoints. You'll support core operational functions including customer service, lease-end processes, and collections, ensuring accuracy, responsiveness, and professionalism in every interaction.

This is a fast-paced, collaborative role requiring strong communication skills and the ability to manage competing priorities while maintaining high service standards.

What You'll Be Doing

• Provide high-quality customer service through inbound and outbound phone and email interactions with customers, dealers, and vendors
• Support Customer Service operations, maintaining service levels and key performance indicators (KPIs)
• Manage and process customer account documentation and administrative requests accurately and within timelines
• Monitor and respond to shared inboxes, completing assigned tasks efficiently
• Assist with lease-end activities, including processing documentation requests
• Support collections operations through preparation and distribution of documentation
• Provide mailroom support, ensuring sensitive documents are handled and escalated appropriately
• Build strong relationships with internal teams and external partners across multiple channels
• Complete operational work queues and required training in accordance with service standards

What You Bring

• Bilingual in French (Canadian) and English with strong written and verbal communication skills
• Experience in customer service, administration, or call center environments
• Working knowledge of automotive, banking, and/or insurance industries
• Strong organizational and time management skills
• A solution-focused, analytical mindset with the ability to work independently
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Post-secondary education or equivalent experience

Why Join Porsche Financial Services Canada

Be part of a premium global brand known for excellence, where you will collaborate with a high-performing, customer-focused team and gain exposure to both financial services and automotive operations. In this role, you will play a meaningful part in delivering an exceptional customer experience at every stage of the journey.

Working Conditions

• Location: Toronto Head Office, 165 Yorkland Blvd. Unit 150, Toronto, ON M2J 4R2
• Schedule/Shifts: Monday to Friday, 9:00 AM – 6:00 PM (EST )
• Percentage of required travel None

Life at Porsche: Rewards & Wellbeing

At Porsche Financial Services Canada, we believe that our people are the driving force behind our success. That's why we offer a thoughtfully curated benefits package designed to support your well-being, growth, and lifestyle. We proudly share an expected salary range to help candidates make informed decisions.

Our offerings include:

• An expected salary range of $63,000-$68,000, commensurate with experience and qualifications.
• Comprehensive medical, dental, and vision coverage, a flexible Health Spending Account, and company-paid life and disability insurance.
• You'll enjoy peace of mind with a generous Group RRSP program with employer matching to help you plan for the future.
• We also celebrate your passions and personal development through wellness and education reimbursements, along with partnership programs to support your growth and well-being.
• We invite you to experience the Porsche lifestyle through our exclusive discount programs.

Our Porsche excite! Standards:

• Integrity: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard.
• Relationship: We anticipate needs and create personalized connections with our customers and each other.
• Excitement: We go the extra “1%” to create memorable experiences.
• Efficiency: We are entrepreneurial and run our business as if we own it.

Use of Artificial Intelligence in Candidate Selection

At Porsche Financial Services Canada, we are committed to fairness and transparency in our hiring practices. This position represents an existing opportunity within our organization. While our recruitment process is primarily guided by human expertise, we may occasionally use internal AI-enabled tools to assist in evaluating candidate work samples, if applicable. These tools are used to support, not replace, human decision-making. Every hiring decision is made with care and consideration by our dedicated team, ensuring a personalized and respectful experience for all applicants.

Ready to Accelerate Your Career?

Join us at Porsche Financial Services Canada and contribute to a legacy of innovation and excellence. Apply today !