Job Title: B2C Operations Consultant
Location: Maidenhead or Daventry
Salary: Up to £28,000 per annum
Hours Full-time, shifts between 8am and 6pm with occasional Saturday and Bank Holiday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
At ROI, we support 70% of the UK’s automotive brands in achieving their sales goals and delivering exceptional customer service. By combining innovative marketing strategies with cutting-edge tech, we connect consumers and manufacturers and drive industry transformation. Our work with global brands such as BMW, JLR, Kia, Volkswagen, and Volvo speaks for itself. Join us and help shape the future of automotive excellence.
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
Support financial operations, including vehicle finance contracts, cash sales and retailer communications
Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
Maintain accurate records in line with company policies
Key Skills & Experience
Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
Strong administrative and organisational skills with the ability to manage multiple tasks
Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
Confident handling outbound and inbound calls while maintaining professional communication standards
SAF qualification preferred
Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail-oriented individual who thrives in a fast-paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
We value our employees and offer benefits including:
£500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
Education bursaries to develop new skills
A day off and voucher to celebrate your birthday
Company pension scheme
Healthcare plans including private medical insurance and dental cover
22 days annual leave rising to 30 with service
Subsidised car purchase schemes
How to Apply
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
Formed in 2003 and now grown to almost 400 people, ROI is an exciting and high-growth business creating incredible automotive customer experiences by unifying people, technology and marketing. ROI has become the chosen long-term partner for 27 of the world’s vehicle manufacturers and 7 of the top 10 automotive finance companies.
Looking to the future, ROI leads the way with solutions and technology enabling the automotive industry’s digital transformation with exciting solutions for direct and virtual sales to support the shift towards ecommerce.
But in achieving these things there is so much more we can do and be. ROI’s vision is to be a company that people love to work for. We want to be a community where people want to belong and feel they belong, and know they are more than just a number. We work hard to build a company that lives up to our values, and in return we want everyone to feel a deep sense of pride in ROI and what it stands for and go the extra mile to meet the needs of the company, clients, and colleagues. Above all else, this unique culture is the force that drives our success.
