Job Description

, Slovenia

Job Family Group:

Customer Operations

Worker Type:

Regular

Posting Start Date:

August 19, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Customer Operations is on its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. Our team is a great place for commercially minded individuals who enjoy working with customers and who want to grow their experience in agile, digital and e-commerce initiatives. We have a collaborative, flexible and dynamic working culture where every single one of us is contributing to our main goal; providing the best service to our customers. We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself.

Our Customer Operations team is covering customers in Slovenia and in the Balkan region including Greece. Our focus is on two service lines: fuel cards and Services On The Road (SOTR) for heavy duty vehicles.

Where You Fit In?

The position is in the Customer Operations department and is responsible for our direct and indirect customer portfolio covering Slovenia and the Balkan region. In this role you will be responsible to support our customers with their daily needs such as questions with regards to services and handle their complaints. Not only will you support them, but as CO Admin you will also act as a customer advisor.

What is the Role?

Your role is to support customers when it comes to questions; as CO Admin you are also acting as escalation point for the other team members. You are the focal point of our team when it comes to other departments across the organization or new projects initiatives.

As a Customer Operations Admin, you will be accountable for all customer portfolios to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey.

This role focuses on

• Resolving operational requests via email/phone/F2F meetings
• Resolving high level issues
• Supporting business with your expertise on CO related topics
• Creating reports
• Supporting customers to understand new toll offers

What We Need from You?

• Fluency in Slovene
• Knowledge of English (min B2)
• Working proficiency in Serbian and Croatian apart of Slovenian
• Strong Communication and Influencing skills
• Previous experience in dealing with customer interactions
• Strong Communication skills – both written and verbally
• Intermediate knowledge of usage of Microsoft 365
• Previous experience with Salesforce is an advantage
• Can-do attitude
• Attention to details
• Ability to coordinate between different teams/departments
• Ability to work both in the team as well as independently

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.