Country
Mexico
Department
SERVICE DELIVERY MANAGEMENT
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037777
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.
What You’ll Do:
Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded
Manage customer financial performance (P&L), contract modifications, and operational governance activities
Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities
Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance
Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting, device lifecycle management, issue escalation, training needs, and vendor coordination
What You Need to Succeed:
Experience managing complex service delivery operations or client-focused contracts
Strong skills in financial oversight, client communication, and continuous improvement
Proven ability to lead cross-functional teams and external partners
High attention to detail with a proactive approach to resolving service issues
Degree, diploma, or equivalent work experience in business, operations, or a related field preferred
Xerox has been redefining the workplace experience for over a century.
As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark—expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.
