Country
Mexico
Department
SERVICE DELIVERY MANAGEMENT
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037783
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Lead the delivery of critical managed services operations for our clients while driving performance, efficiency, and client satisfaction. At Xerox, we’re looking for a collaborative and results-oriented leader to oversee complex service agreements, optimize operations, and build lasting client partnerships.
What You’ll Do:
Oversee the full scope of managed services contract operations, ensuring SLA and KPI commitments are consistently achieved or exceeded
Manage customer P&L, drive margin improvement, and execute contract amendments and renewals
Lead client governance meetings, present business reviews, and deliver continuous improvement initiatives
Ensure operational teams and partners fully understand customer requirements and deliver exceptional service
Provide day-to-day support on device lifecycle management, inventory forecasting, issue resolution, vendor coordination, and more
What You Need to Succeed:
Proven experience managing service delivery operations or client-facing managed services contracts
Strong understanding of SLAs, KPIs, P&L management, and customer relationship management
Excellent problem-solving and communication skills with a focus on continuous improvement
Ability to build strong partnerships across technical teams, vendors, and executive stakeholders
Degree, diploma, or equivalent work experience in operations, business, or a related field preferred
Xerox has been redefining the workplace experience for over a century.
As a services-led, software-enabled company, we power today’s hybrid workplace through advanced print, digital, and AI-driven technologies. In 2025, Xerox acquired Lexmark—expanding our global footprint, strengthening service capabilities, and equipping us to deliver an even broader portfolio of workplace technologies to our clients. Today, we continue our legacy of innovation to deliver client-centric, digitally driven solutions that meet the needs of a global, distributed workforce. Whether in offices, classrooms, or hospitals, we help our clients thrive in a constantly evolving business landscape.
