Job Description

Position Title: Customer Operation Specialist

Location: Łódź, Poland

Hybrid: 2 days on site

Reports to: Customer Operation Senior Manager

ABOUT THE ROLE

Ready to make a real impact on the customer experience?

We’re looking for a Customer Operation Specialist to join our growing EMEA Order to Cash team at our SSC in Łódź.

In this role, you’ll be a key link between our business and our customers. You’ll take ownership of the end-to-end order cycle, resolve customer queries and work closely with Sales, Supply Chain and Accounts Receivable to ensure a seamless customer experience.

This is a great opportunity for someone who enjoys working in a fast-paced, results-driven environment, builds strong relationships and knows how to turn challenges into solutions.

And there’s more: you’ll be joining a newly established team and helping shape the way we work from the very beginning. Some team members are already on board, and we’re now looking for a few more talented people to complete the team.

Some business travel may be required, with further details shared during the recruitment process. The planned start date is January 2026 and will be confirmed at a later stage.

Interested? Join us and help build an outstanding customer experience across EMEA!

WHAT YOU WILL DO

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the Key Performance Indicators (KPIs) are met

WHAT WE WANT YOU TO BRING ALONG

• Fluency in English is a must.
• 2+ years in Customer Service.
• Strong SAP experience (2+ years preferred).
• Experience in claims handling would be an advantage.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortable collaborating with remote colleagues and customers
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of organization as well as with different functions.

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport).
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo