Amenitiz

Customer Onboarding Specialist - Spanish and Italian Market

Amenitiz  •  Barcelona, ES (Onsite)  •  1 day ago
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Job Description

At Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

From our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day.

About the role

As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission
  • Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
  • Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
  • Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
  • Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
  • Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
  • Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
  • You are a native Spanish speaker with outstanding communication skills in English and Italian
  • You have 1+ years of experience in a customer-facing role Experience in the travel tech industry is a strong plus.
  • You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
  • You are curious, proactive, and comfortable asking for support and feedback.
  • You are empathetic, customer-oriented, and able to adapt your communication style to different people.
  • You are organized, reliable, and motivated to learn and grow in a team environment.
  • You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

  • Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
  • Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.
  • Stock options - Be a part of our success with real ownership in Amenitiz.
  • Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
  • Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
  • Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
  • Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track

Apply now to join our team and be a part of our exciting journey at Amenitiz!

Amenitiz

About Amenitiz

At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.

With a diverse team of 300+ in Barcelona, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration. Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go.

Ready to take on new challenges? --> https://careers.amenitiz.io

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Barcelona, ES
Year Founded
2018
Website
amenitiz.com
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