Job Description

Customer Onboarding Product Manager

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Lead and manage the ongoing quality of the Onboarding process for our customers making first impressions from day 1 of installation.
Facilitates information validation and team decision making process to provide meaningful product improvements and achieving business goals.
Providing direction to team activities while exercising independent judgment and reaching a crisp resolution.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives

• Managing the WW Technical Support COE products accountable for the following:
• Define strategy, monitor and improve the product performance
• Lead & manage smooth launch of new products
• Lead the interface between customers, marketing, R&D, and Service organization including implementation of new processes to improve work methods
• Establish and lead the COE quality strategy in the service organization including Installation quality programs
• Manage E2E cross organization projects
• Be the Installations and early life products Center of knowledge

Job Requirements:

• Team lead experience of minimum 2 years- Must
• Ability to work in multi-disciplinary environment
• Experience with customer facing
• Understanding of HP Indigo product & core technology - advantage
• Background in the printing industry - advantage
• Experience in leading process improvement and leading lean methodologies – advantage
• Proven ability to lead teams, drive vision and strategy definition
• Ability to work under pressure environment
• Good interpersonal relationship
• Communication and presentation skills
• B.Sc. degree - advantage
• Fluent English (written and spoken) - must

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Israel)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"