Job Description

At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.

In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.

Your Position in Our Team

• Lead customers through onboarding, implementation, training, migration, and go-live phases
• Conduct configuration workshops to understand customer workflows and business needs
• Translate operational requirements into scalable and stable system configurations
• Advise customers on platform best practices and implementation decisions
• Deliver structured trainings that enable successful and independent platform adoption
• Ensure high-quality implementations before go-live
• Support customers during migration and hypercare activities
• Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
• Document decisions, configurations, and open topics
• Independently manage smaller implementation projects end-to-end

Your Profile

• 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
• Strong communication, facilitation, and customer-facing skills
• Ability to understand operational workflows and translate them into scalable system solutions
• Confidence in advising customers and recommending suitable solutions
• Structured, proactive, and ownership-driven way of working
• Comfortable working independently and cross-functionally
• Fluency in Spanish, English, and German, both written and spoken
• Experience with migrations, Zendesk, or enterprise customer environments is a plus

Your benefits with us

• 30 Days Annual Leave – enjoy extra paid time off to rest, recharge, and balance your work and personal life
• Flexible Work Model – 100% remote work within Germany
• Move Republic Program –earn points for being active and exchange them for vouchers
• Access to Udemy –boost your skills with thousands of high-quality online courses
• Deutschland Ticket Subsidy – commute affordably – we cover part of your ticket cost
• Company Pension Scheme (bAV) – receive an above-average employer contribution in Germany or Austria
• Flexible Working Hours – adjust your schedule to fit your lifestyle
• Employee Discounts –access top deals in Germany and Austria via our benefits portal