Absa Group

Customer Onboarding Consultant

Absa Group  •  South Africa (Onsite)  •  6 days ago
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Job Description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To provide advice and support in banking practice formulation and associated best practice improvement tactics; enabling the provision of specialist expertise.

Client Remediation and Refresh
  • Responsible for all remediation projects (i.e. PEPs, HRR BOW, HRI, Trigger events, HRR BAU On-boarding, HRR STR - Suspicious Transactions Reporting)

  • Perform gap analysis and transactional analysis for all clients 90 days prior to remediation date

  • Work with frontline colleagues to implement the relevant client contact strategy for the regions (e.g. via e-mail/SMS/Visitation/Telephone etc.)

  • Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High, Annually; Medium 3yrs, and Low 5yrs

  • Update all relevant systems to ensure clients are fully remediated

  • Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to Companies Law

Restrictive Control

  • Perform remediation requirements for all clients in/to be placed in restrictive control

  • Manage the special deferrals within the frontline in line with the governance and approval process

Team Work and Self Development

  • Be an active participant in meetings and provide suggestions for ways of improving client service

  • Share best practices and specialist knowledge with the team to improve service delivery

  • Create supportive relationships with colleagues and create a sense of team spirit

  • Keep abreast of relevant training to the role including own regulatory training completion by due date

  • Maintain and continuously look for opportunities to further develop skills and knowledge base

  • Build a sound understanding of Relationship Banking knowledge

  • Demonstrate willingness and ability to perform to the very best to ensure personal alignment to Absa values and vision

Education and experience required/Recommend

  • Minimum NQF Level 5 or equivalent qualifications

  • 2-3 years Banking experience with at least 1 years exposure in regulatory related functions

Knowledge and skills:

  • General banking understanding (including client and product knowledge)

  • Good understanding of KYC methodology , and regulatory framework

  • Knowledge of Remediation and Refresh Standards

  • Understanding of quality standards

  • Strong interpersonal and relationship skills

Competencies

TECHNICAL COMPETENCIES

  • Business Knowledge

  • Data Analysis

  • Quality Management System

  • Reporting and Interpretation

BEHAVIOURAL COMPETENCIES

  • Change and Improvement Orientation

  • Customer Excellence

  • Ethics and Values

  • Planning and Organising

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Absa Group

About Absa Group

Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.

We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
2018
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