We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Onboarding & Success Specialist who will be responsible for ensuring the satisfaction and long-term success of a portfolio of customers, serving as their primary point of contact while driving loyalty, engagement, and revenue growth. If you love building lasting customer relationships, thrive in a fast-paced environment, and are keen to join an industry leader — we would love to hear from you!
As a Customer Onboarding & Success Specialist, your key area of responsibility will be managing a dedicated portfolio of customers, guiding them through onboarding, adoption, and ongoing success with Geotab's telematics ecosystem. You will assess each customer's unique operational needs and deliver tailored onboarding plans, MyGeotab technical training, and ongoing support to drive product engagement and device activations. You will also be responsible for maintaining detailed records of customer interactions in Salesforce, monitoring customer health to identify improvement opportunities, and processing inbound Add-On order requests. You will need to work closely with Partner Account Managers, leadership, and cross-functional internal teams to escalate complex issues, communicate customer feedback, and drive continuous program improvements.
To be successful in this role, you will be a skilled relationship-builder with a customer-centric mindset and a passion for solving complex problems. In addition, the successful candidate will have excellent communication skills, strong organizational and time management abilities, and the adaptability to navigate diverse customer personalities and situations with composure and professionalism.
Assess and understand each customer's unique operational needs, goals, and objectives to provide tailored solutions
Guide customers through the initial setup and adoption process, aiming to foster long-term satisfaction and product engagement
Maintain regular communication with customers to ensure smooth implementation and resolve any technical or operational issues
Optimize the use of Geotab's telematics products, portals, dashboards, and reports to accelerate device activations
Monitor customer health and identify improvement, engagement opportunities, and potential risks
Recognize and act on opportunities to upsell or cross-sell products or services based on customer needs
Process inbound Add-On order requests from existing customers, providing clear guidance and support throughout the ordering process
Communicate customer feedback and insights to internal teams to drive program direction and continuous improvements
Equivalent combination of education and/or work experience in a related field
1-3 years of experience in customer-facing roles such as customer support, customer success, or sales
Proficiency with Salesforce or similar CRM platforms for managing customer records and interactions
Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels
Strong verbal and written communication skills with the ability to explain technical concepts clearly
Excellent organizational and time management skills, with the ability to manage multiple accounts simultaneously
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.
Geotab is a global leader in connected vehicle and asset management solutions, with headquarters in Oakville, Ontario and Atlanta, Georgia. Our mission is to make the world safer, more efficient, and sustainable. We leverage advanced data analytics and AI to transform fleet performance and operations, reducing cost and driving efficiency. Backed by top data scientists and engineers, we serve over 55,000 global customers, processing 100 billion data points daily from more than 5 million vehicle subscriptions. Geotab is trusted by Fortune 500 organizations, mid-sized fleets, and the largest public sector fleets in the world, including the US Federal government. Committed to data security and privacy, we hold FIPS 140-3 and FedRAMP authorizations. Our open platform, ecosystem of outstanding partners, and Geotab Marketplace deliver hundreds of fleet-ready third-party solutions. This year, we're celebrating 25 years of innovation. Learn more at www.geotab.com and follow us on LinkedIn or visit Geotab News and Views.
GEOTAB and GEOTAB MARKETPLACE are registered trademarks of Geotab Inc. in Canada, the United States and/or other countries.
