A career with EROAD gives you the unique opportunity to work in a fast-growing organisation that is leading the way with in-vehicle technology, making our roads safer, more productive and aims to reduce environmental impact. EROAD has an awesome purpose – delivering intelligence you can trust, for a better world tomorrow.
About the Role:
We're in search of a Customer Onboarding Agent to join our dynamic team in Albany, Auckland. You’ll be at the helm of welcoming customers and coordinating installations between our installers and customers, working with our CRM system to ensure everything runs seamlessly. It's not just about coordination; it's about orchestrating success for our newest customers.
Under the guidance of our supportive managers, you'll be involved in a range of tasks, including reviewing converted quotes, liaising with customers, allocating stock, issuing purchase orders, and coordinating with third-party stakeholders. But it's not all work and no play. You'll also have the chance to flex your problem-solving muscles, handling customer queries with finesse. It's a role where every day brings new challenges and opportunities for growth.
Here's what we're looking for:
Why you’ll love working at EROAD:
EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
We value diversity and are proud to be a multicultural organisation. At EROAD, we invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where your ideas can thrive.
Join EROAD and be part of a purpose-driven organisation shaping the future of connected transport - we would love to hear from you
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency.
Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements.
Core Solutions
- Electronic Logging Devices (ELD): Streamlined compliance and driver management
- Safety Management: Advanced driver safety monitoring and coaching tools
- Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo
- Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring
- Regulatory Compliance Tools: Automated reporting and risk management solutions
- Operational Intelligence: Data-driven insights for improved fleet productivity and cost control
With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations.
At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
