Job Description

Love being the go-to person who keeps things running smoothly?

We’re looking for a sharp, proactive Customer Onboarding Advisor to support our Freight onboarding and implementation team helping deliver a seamless start for new customers and making sure our internal processes stay tight, current and customer ready.

This is a great opportunity for someone who enjoys fast-paced problem solving, supporting stakeholders, improving processes, and being at the centre of customer onboarding activity.

What You’ll Be Doing

• Respond to Sales onboarding enquiries and troubleshoot questions fast.

• Maintain onboarding documentation, FAQs and process updates.

• Manage the Implementation Team SharePoint and keep content current.

• Administer DocuSign access, templates and compliance requirements.

• Support reporting, data requests and onboarding administration.

• Identify process gaps and contribute to continuous improvement initiatives.

What You’ll Bring

• Strong admin and coordination skills with excellent attention to detail.

• Confident communicator who can liaise across teams.

• Resilient, positive and able to juggle competing priorities.

• Customer-first mindset with a passion for making things simpler.

• Experience using Microsoft Office, Salesforce, SharePoint and DocuSign (or willingness to learn fast)

Why Apply?

Because this role is right at the heart of customer onboarding where first impressions are made, deals are activated, and customer relationships begin.

Interested? Reach out to Michelle Malone in TGE Talent team for a confidential chat.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.