Job Description

Great customer marketing doesn't happen by accident; it happens because someone is holding all the threads together. As our Customer Marketing Coordinator / Specialist, you are the operational backbone of our customer marketing and advocacy programs. From coordinating webinars and keeping our database clean to routing content approvals and keeping programs running on schedule, you're the person who makes sure nothing slips. If you're organized, proactive, detail-obsessed, and ready to grow your career in customer marketing, we want to hear from you.

A Day in the Life

• Support the execution and logistics of customer marketing programs across advocacy, communications, and community initiatives, keeping projects on track, on time, and on budget.

• Own end-to-end coordination of customer webinars: platform setup, speaker logistics, run-of-show, dry runs, attendee communications, and post-event follow-up.

• Maintain database hygiene across customer marketing platforms, ensuring contact records, advocate profiles, reference statuses, and program activity are accurate and up to date.

• Support reporting and analytics for customer marketing programs, pulling data, building dashboards, and delivering regular updates on program performance and pipeline influence to the team.

• Manage content routing and approvals workflows, ensuring case studies, testimonials, and customer-facing materials move efficiently through review cycles and reach the finish line.

• Provide operational support across the advocacy and community program portfolio, coordinating logistics for advisory board meetings, speaker programs, VIP events, Momentum activations, and customer hub activities.

• Serve as a key point of coordination between Customer Marketing and cross-functional partners including Customer Success, Sales, Events, and Marketing Operations.

• Identify process gaps and proactively suggest improvements that make the team more efficient, consistent, and scalable.

What You Bring

• 2+ years of experience in marketing, customer success operations, event coordination, or a similar role. B2B or enterprise technology experience a plus.

• Exceptional organizational skills and an eye for detail. You catch what others miss and follow through without being asked twice.

• Experience coordinating webinars or virtual events, including platform management.

• Comfort working with CRM and marketing platforms (Salesforce, Marketo, or similar) for data management and reporting.

• Strong communication skills, written and verbal, with the ability to work effectively across teams and with external customer contacts.

• A proactive, can-do mindset: you don't wait to be told what needs fixing, and you bring solutions alongside problems.

• Ability to manage multiple workstreams and shifting priorities in a fast-paced environment without losing your cool.

• Eagerness to grow your customer marketing career. This role is a launchpad for someone ready to develop deep expertise in advocacy, community, and customer storytelling.

Why Join Manhattan?

· Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.

· Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.

· Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.

· Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.

· Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally.

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