Job Description

Customer Loyalty Consultant (with Reception Support)

With over 75 years of service to the Macarthur Region, Clintons Toyota is a proudly family-owned dealership known for delivering outstanding customer experiences. As part of the 4K Automotive group, we’re committed to innovation, excellence, and the ongoing development of our team members.

Are you a people-focused professional who thrives on building relationships and delivering exceptional customer experiences? We’re looking for a Customer Loyalty Consultant to join our team at Gregory Hills and play a key role in driving customer engagement, retention, and seamless sales support.

You will also provide backup reception support when required, helping create a welcoming and professional dealership experience.

Key Responsibilities

• Manage and action leads from internal channels
• Proactively contact customers to drive engagement and secure appointments
• Maintain ownership of leads within the CRM system until progressed
• Deliver professional, timely, and high-quality customer interactions
• Build strong relationships to support repeat business and loyalty
• Schedule and confirm appointments for the Sales Team
• Ensure all customer data is accurate and up to date in the CRM
• Support a seamless transition from enquiry to sales process
• Contribute to improving conversion rates and customer experience
• Manage incoming calls and direct enquiries
• Maintain a clean and organised reception area
• Assist with general administrative tasks

About You:

• Previous experience in customer service, call centre, or automotive sales support (preferred)
• Strong communication and interpersonal skills
• Ability to build rapport and maintain customer relationships
• High level of organisation and attention to detail
• Experience using CRM systems (e.g. REVnext or similar) is advantageous
• Ability to multitask and adapt between customer engagement and reception duties

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Exclusive staff discounts across multiple automotive brands.
• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Paid Parental Leave
• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

Important information

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

Ready to join our team? Apply today and start your rewarding career with 4K Automotive.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.