Job Description

🌍 About this Role Do you live in London and want to use your language skills Danish for one of the fastest-growing dog food brands in Europe? We are looking for a Danish and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region. You will be part of the Nordics Customer Love team, where you will have the opportunity to build the Nordics Customer Love Team with us from scratch.

🐶 About Butternut Box Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium, Poland, Germany and Italy. As a B Corp, you can be sure you are part of a sustainable organization that cares for our people, our product, and the planet.

📆 Your Daily Activities

• You are the face and voice of Butternut Box for our customers.
• You surprise dogs & owners with small gestures to brighten their day.
• You support customers via phone, email, live chat, and social media.
• You handle a wide range of questions, issues, and feedback.
• You share customer insights with the team to improve our service.
• You contribute to our warm, open, and fun Butternut culture.

Practicalities:

• This role is for 39 hours per week, Monday - Thursday 8am - 5pm and Friday 8am - 4pm.
• As the business grows, you may be asked in future and with reasonable notice to work different days and hours, for which you will be compensated accordingly with overtime or time off in lieu.
• Location: Hybrid - 3 days per week at our office in London. You are, of course, welcome to bring your dog!

👋 About You

• You speak and write fluently in Danish and English.
• Swedish language skills are a big plus (nice to have)!
• You are customer-centric and energized by helping people.
• You can work independently but also enjoy being part of a team.
• You have a great eye for detail and can multitask effectively.
• You are based in the London area and possess a valid UK Right to Work.
• And of course: you are obsessed with dogs! 🐶

🙌 What do we offer?

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
• $500 personal learning & development budget
• Butternut Box employee discount
• Subsidized Private Medical Insurance with Vitality
• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
• Cycle to work scheme
• Flexible working with hybrid remote working
• Team socials, plus company-wide summer and winter parties

📢 Our Interview Process The process will be conducted in English:

1. First video call (30 min) with our recruiter
2. Take-home task to showcase your skills
3. Language check conversation
4. Online technical interview with the Hiring Manager + a Senior team member
5. Face-to-face interview at our London office / or online

💡 Important things to note:

• We recommend getting your application in as soon as possible. We reserve the right to close the role early.
• We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.
• For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.

❗️We believe in a seat at the table for everyone. Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.

📩 Ready to help us make even more dogs and humans happy? Apply now!