Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

CLD function is a strategic team focused on enhancing supply chain efficiency and fostering growth through collaboration with strategic customers and distributors. CLD is the interface between our customers, Sales & supply chain to drive collaboration to enhance customer relationship & delivery productivity through supply chain collaboration.

This role emphasizes strategic planning, process improvement, cost optimization, and building strong partnerships to drive mutually beneficial outcomes, while ensuring a seamless collaboration of daily operations to the relevant teams.

Key Responsibilities:

Analytic & reporting

• Supporting MT JBP/DO OPEX analytic & negotiation to drive productivity & ensure smooth closure

• Lead and implement relevant KPI analytics and reporting such as but not limited to SAMBC reports, inventory analysis, trade return

Cross-functional Collaboration & Stakeholder Management

• Manage the external relationship with key customer contacts to ensure proper information exchange, planning, and execution relative to establish seamless collaboration on supply chain continuous improvement. Leverage data transparency as an enabler of collaboration

• Lead and implement the customer related supply chain improvement project by coordinating with customer and internal Mondelēz team such as but not limited to OTC, DP, Log Ops, Sales, Finance- example customer joint forecasting and collaborating with OTC/Sales on stocks reservation

• Developing and leading strategical action plan to improve SAMBC & AGS

• Identify gaps and lead improvement initiatives with cross functional team (Sales, OTC, Logops to ensuring OTIF & customer service improvement

• Partner with Commercial to leverage supply chain and provide customer insights and customer intelligence to build an innovative and customer-centric partnership

• Lead new customer setup as interface of CSL to the commercial

Identify and Implement CS&L Efficiency & productivity activities

• Identify, lead and implement improvement initiatives to optimize supply chain efficiency with the customer (example but not limited to ordering frequency, delivery model, truck size, lead time, palletizer, booking slot, receiving window time, route to market change, DC to store replenishment, VMI enhancement)

• Development of re-engineering methods to improve processes, reduce risks, increase controls and reliability (for example and not limited to- VSM, lean management, digitalization)

• Identify, lead and implement drumbeat for cross functional collaboration to maximize service while achieving cost effiency and minimize customer disruption focusing specifically for AGS & SAMBC customers

• Lead & plan distributor capability activity partnering with distributors & internal cross function team

• Lead and conduct warehouse audit & Distributor joint stock count

Leadership & team management

• Setting clear vision and aligning team goals with organization objectives (inclusive of C&L function & cross functional priorities)

• Ensures full KPI alignment and Drive issue resolution, liaising with key internal & external stakeholders to ensure daily and weekly service level targets are met

• Coach and foster ownership, inclusive, open & safe culture

• Lead audits – internal and externals and able to mentor and coach team the same
  

Key Deliverables (not limited to):

• SAMBC improvement & minimizing gap btw SAMBC & internal CFR%

• AGS securing top #3- joint KPI with Sales

• VMI compliance, OWA, CFR-To-Trade – joint KPI with OTC

• Distributor Quality program audit

• Distributor joint stock take – jointly KPI with commercial finance & Sales

• VMI adaptation- EMB

• End-to-end waste optimization

• DO OPEX/MT JBP support & Saving

• Productivity / cost-to-serve saving

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Analytics, Statistics, or a related field

• Experienced candidate with >8 years’ experience in supply chain, Customer logistic & development, project management, warehouse, productivity, customer service, or similar role preferably within a fast-moving consumer goods (FMCG) environment

• Deep technical expertise on supply chain and customer management, project management skills, strategic planning and analytical approach to problem solving

• Ability to work collaboratively in a cross-functional environment and manage multiple priorities. Building rapport and trusting relationships with team members, users, and stakeholders

• leadership abilities- capability to mentor, train and build inclusive and nurturing environment

• Proficiency in excel, Excellent analytical, problem-solving, and communication (written, verbal & presentation) skills

• Strong attention to detail and a commitment to data accuracy

• Resilience in times of high pressure

• Good to have: knowledge in iL6S tools, process optimization, auditing skills, good warehouse practice, vendor managed inventory (VMI) concepts, SAMBC (service as measured by customer) analytic, Advantage group Survey (AGS) concepts

• Travel Flexibility (short travels, local outstation) if required. ~20% travelling

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularCustomer Collaboration (CLD)Customer Service & Logistics