Bosch

Customer Logistic Service Advisor_ MA

Bosch  •  Shanghai, CN (Onsite)  •  15 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

  • Daily operation of the digital customer care hub across voice, email, chat, self-service platform.
  • Ensure high quality, customer focused support with strong service performance and responsiveness.
  • Identify and implement process improvements to increase efficiency and enhance the customer experience.
  • Support the implementation of AI tools, automation workflows and digital customer service capabilities.
  • Perform testing and deployment of new C4C features, including embedded AI, smart recommendations, chatbot upgrades.
  • Provide training to internal customer service teams on AI-powered tools in C4C, such as intelligent reply suggestions, automated case logging, and knowledge base recommendations.
  • Drive the adoption of customer self-service channels to reduce manual workload.
  • Ensure compliance with internal processes, quality standards and governance requirements.

Qualifications


  • Bachelor degree or above in logistic management, 3+ years of experience in using and configuring SAP C4C or similar customer interaction platforms.
  • Experience in digital transformation, process optimization, or AI-supported operations is highly desirable.
  • Data-driven mindset with the ability to interpret operational KPIs and identify improvement opportunities.
  • Quality and service-oriented working style.
  • Excellent written and verbal communication skills in English.
  • Strong team player, pro-active, flexible, self-motivated, results driven, willing to take additional responsibilities, ability to influence, able to work under pressure.
Bosch

About Bosch

The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/

Facebook: https://www.facebook.com/BoschGlobal

Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information

Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Gerlingen-Schillerhöhe, DE
Year Founded
Unknown
Website
bosch.com
Social Media