Job Description

Customer Logistics Coordinator - Los Angeles

Do you thrive when acting as the central link between customers, logistics teams, and external partners to ensure critical shipments move smoothly across the globe?

We’re seeking a detail-driven and customer-focused Customer Logistics Coordinator to join our Operations team in Los Angeles where you’ll be at the heart of our logistics operation, ensuring shipments are accurately planned, executed on time, and communicated clearly to customers.

Your day will involve coordinating shipments, resolving issues before they escalate, and proactively communicating updates that build customer trust. By ensuring accuracy, compliance, and efficiency, you will play a key role in delivering time-sensitive logistics solutions that directly impact customer success and business performance.

You’ll work closely with internal teams and external partners in a collaborative and fast-paced environment, to deliver seamless logistics solutions, while proactively managing issues and maintaining high standards of data accuracy and compliance.

Role Responsibilities Overview:

• Ensure shipment data is entered accurately and compliantly to enable smooth global transportation
• Coordinate shipments end-to-end, working across internal teams and external partners to deliver on time
• Communicate proactively with customers to provide updates, resolve issues, and enhance their experience
• Monitor and manage shipment execution, identifying risks and acting quickly to resolve delays
• Capture and manage shipment deviations, ensuring transparency of costs and operational impacts
• Maintain accurate records and documentation to support compliance and operational excellence
• Support continuous improvement by identifying inefficiencies and contributing to better processes

What We Offer You:

• Comprehensive benefits including:

1. Medical FSA and Dependent care FSA
2. Medical coverage with company-funded HRA to offset individual deductible
3. Medical & Dependent Care FSAs
4. Dental & Vision insurance
5. Short-term disability & sick leave
6. Parental leave (maternity & paternity bonding)
7. 15 days annual leave + public holidays + floating holidays + birthday leave
8. 401(k) and Roth IRA with up to 6% match
9. Employee Assistance Programme

Work Structure:

• Full-time (40 hours per week), Monday - Friday, 08:30 - 17:30
• Fully onsite at our Los Angeles office (CA 90248)

Career Growth:

• Opportunity to shape global operations and develop your career within a growing global organisation

What You’ll Bring:

• Proven customer service or client relationship experience
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities and deadlines
• Excellent communication and stakeholder coordination skills
• Problem-solving mindset with ability to resolve issues independently
• Comfortable working with systems (TMS, CRM, MS Office)
• Experience in logistics/freight forwarding within the life sciences / pharmaceutical industry is desirable
• Familiarity with customs, dangerous goods, or shipping compliance would be helpful

To learn more about Biocair, please visit us at: https://www.biocair.com/

Diversity & Inclusion:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: globaltalentacquisition@biocair.com

Right to Work:

Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note:

• Applicants must have the right to work in the United States.
• Visa sponsorship is not available for this opportunity.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check. Sponsorship is not available for this opportunity.

How We Recruit:

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

1. First-stage interview (Teams)
2. Second-stage interview (onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.

Applications close on: Tuesday 27th October 2026 (we reserve the right to close the vacancy early should we receive enough applications).

Salary

Salary range: 26 - 30 USD (Hourly)